- Responded to bankruptcy and injunction orders from Official Receiver’s Office and law firms, with case study and transactions review in AS400 system.- Assessed cases from underwriters and prepared letter draft to follow-up re-declaration cases.- Handled daily bulk cheques and user letters to meet with high SLA and shared observations to smoothen the processing pace and to ensure the accuracy rate in daily operations.- Provided guidance regarding complicated or exceptional cases… Show more - Responded to bankruptcy and injunction orders from Official Receiver’s Office and law firms, with case study and transactions review in AS400 system.- Assessed cases from underwriters and prepared letter draft to follow-up re-declaration cases.- Handled daily bulk cheques and user letters to meet with high SLA and shared observations to smoothen the processing pace and to ensure the accuracy rate in daily operations.- Provided guidance regarding complicated or exceptional cases to Guangzhou processing center.- Audited and analyzed on daily reports in order to maintain good customer experiences and to avoid unnecessary complaints. Show less

- Analyzed SAP reports to provide administrative sales support and prepared presentation for marketing analysis and made unsolicited pitches to potential and existing business partners.- Aligned operation standards with Shanghai sales support team and took initiatives in problem solving of the end-to-end sales processes to maintained high customer service index in key account management.