Adeline Chee Email & Phone Number

Selangor, Malaysia

• Improve customer experience through the development of a customer portal and self-service phone application that incorporates troubleshooting steps, case reporting and repair tracking.
• Led working group in operation improvement through system enhancement to capture and display repair data accurately.

Selangor, Malaysia

• Led process improvement to increase customer retention.
• Planned and administer sales campaign and new product development to increase revenue.
• Conduct feasibility study for new market and ROI forecast to assist management in deciding on type of facility set up.
• Represented UMWT as the Kaizen Leader for the 2018 Toyota Asia Pacific CS Kaizen Conference.
• Skill improvement and training for frontline staff. Planned and coordinated the first skill contest marking scheme for Body & Paint Service Advisors.

Shah Alam, Selangor

• Develop and implement SOPs according to the guideline by Toyota Japan.
• Conduct periodical outlet evaluation for certification - ESH & ISO.
• Built consensus in customer complaint resolution with various stakeholders.
• Performed P&L analysis to help workshop managers make key business decisions.

Shah Alam, Selangor

• Kickstarted the first Body & Paint Team training utilizing materials from Japan.
• Translated materials from English to Bahasa Malaysia and prepared course outline to incorporate theory and practical training for both Toyota and Lexus Body & Paint repair.

• Sourcing of new placement site opportunities for students.
• Skill matched students to employers requirement.
• Jointly organised 2 career fairs with team members.

Kuala Lumpur, Malaysia

• Set up operation for Penang & KL office.
• Organize meetings & training schedules for agents.
• Monthly reporting of agent performance.

Singapore

• Completed 6 years of in-flight services on international flights.
• Met all safety and first aid certification required.
• Received a scholarship for Graduate Diploma course due to good performance and track records.

Penang, Malaysia

• Assisted in the starting Erican's first language centre in Penang and in Seberang Perai.
• Recruited and trained three staff and coordinated teachers training.
• Achieved sales target from 3rd month of operation.
• Successfully implemented two holiday programmes.

Graduate Diploma Of Social Science In Professional Counselling, Clinical Psychology

Bachelor Of Arts - Ba, Social Sciences, Second Class Upper

Activities and Societies: AIESEC Malaysia