Managed Workday transactions, Hire and Onboarding, Job Changes, Time Off requests, personal details update, bank details update and mass uploads relating to job and personal changes for white and blue collar employees. Handled complete onboarding formalities for new joiners. Handled post onboarding formalities for new joiners like generation of employee ID, Offer Letter generation, updating personal information and setting up employee on payroll system. Processed requests for Probation, Transfer and Promotion. Answering HR related queries through emails and calls and updating personal records of employees. Handled exit formalities and complete active and inactive employees payroll inputs approximately for 6000+ employees. Above responsibilities handled for client Hindustan Unilever Limited India. Responsible for work allocation for team. Managed CSAT and DSAT analysis. Providing floor support to the team for any queries. Responsible for handling escalations and providing RCA to client. Identify training need, conduct trainings and prepare training materials on various processes for new joiners and providing support.

Handled US customer queries via email. Prepared bills for the usage of gas and electricity.

Handled various content projects offered by clients such as creating movie alerts and trivia, nightlife party alerts and creation of advertisements for various products and services.