Account Manager
CurrentBooks cargo shipments in client airline reservation system.Assists customer in tracking and tracing cargo.Resolves service problems by clarifying the customer’s complaint; determining the cause of the Problem; contacting other parties involved in the transportation to identify the problem; following up to ensure resolution.Proactively Solicits business for specific flights and / or routes as needed. Responds to client request for shipment routing, flight schedules and rates.Maintained direct interaction with customer to ensure business.