- Processed an average of 50 parking permit sales per day, ensuring accurate entry into T2 system and collecting over $5,000 in customer payments without any errors.- Maintained strict adherence to credit card processing regulations, resulting in a 100% compliant payment processing system for all customer transactions.- Reconciled cash drawer at the end of each shift, consistently balancing totals and identifying discrepancies with 100% accuracy to ensure accurate financial records.- Demonstrated exceptional phone etiquette by promptly addressing inquiries from students, faculty, and staff, achieving a 95% customer satisfaction rating.- Processed and resolved 100% of defective and returned permits, resulting in increased customer satisfaction and reduced refund processing time by 30%.- Assist with Parking Services activities such as new employee orientation, Taking Care of Business, Customer Appreciation Day, Campus Services Showcase, Student Appreciation Day, Diversity, Equity and Inclusion activities.

• Provided interactive English-spoken instructions to help enhance college academic score rank from 6.0/10 to 8.5/10• Instructed students to improve IELTS results within 6.0 to 8.0 band• Maintained, organized, and prepared personalize tutoring plan for students on a monthly basis• Integrated student success surveys into an external digital application to manage student files and survey data

• Provided translation and transcription services to convert English reading resources into Vietnamese to serve over 40-million audiences, processed novel translation materials for an online translation community having over 120 thousand subscribers• Proofread and provided constructive feedback on over 70 final project materials and legal contracts• Developed informative materials to help strengthen cross-cultural and multilinguistic awareness among colleagues• Provided mentorship for entry-level translators

• Worked at a nonprofit organization, Da Nang Sustainability, to create new forms of sustainability practices• Collaborated with a team in efforts to create a “Go Green” environment• Led volunteer group to clean up beaches and other community areas