Operational Helpdesk Manager
CurrentManage and oversee the Business Operations Service Teams as we track and execute technical update and solutions while serving as a lead on organizational change management group. • Initiate and manage SLAs/OLAs/KPIs for resolutions of trending issues• Produce and manage audit programs for issue resolution timeliness and quality assurance• Advocate and engage with dependent outside vendors on development, production support and data quality • Monitor team performance and new system processing to provide regular analysis and reports to executive management