Adella Wright Email & Phone Number

Fayetteville, Nc, Us

United States

Accept inbound calls from beneficiaries regarding plan benefits.Assist with creating/changing medical referrals.Assist with Primary Care Manager assignments.Assist with locating In and Out of Network providers.Provide eligibility information to providers.Update beneficiary demographics as needed.

Champion patient advocacy initiatives, ensuring a 35% improvement in patient satisfaction.Review and update patient data/billing information in order to identify and correct system errors. Maintain the confidentiality of patient data to protect health information. Provide insurance coverage to referral sources and patientsPlace orders for prescriptions to ensure that demands and needs of patients are met.

United States

Answer inbound calls providing answers to customers and healthcare providers questions.Provide information regarding plan benefits and structure. Facilitate communication between patients and healthcare providers, contributing to a 25% reduction in communication errors.Maintain the confidentiality of patient data to protect health information.

Fayetteville, North Carolina Metropolitan Area

Review customer orders to locate desired items and check the app on a regular basis for changes. Provide knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process. Deliver items to customers on time by efficiently managing time and planning effective routes.

At Home

Handle a high volume of calls providing technical support to mobile customers Compile and accurately enter data into the system for each customer encounter. Collaborate with IT teams to identify and address recurring technical issues, reducing incidents by 15%.

At Home

Helped customers identify problems and explained how to fix them so that service and functionality could be restored. Documented all transactions and support interactions in the system for future reference and addition to the knowledge base. Worked closely with supervisors to escalate and resolve customer or technical issues.Used a variety of diagnostic tools and tactics to identify and resolve technical issues.Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.Keep my knowledge and skills up to date in order to keep up with the rapid advances in computer technology. Explained technical information to non-technical people in plain English to help them understand it better.

Receive inbound/outbound calls from customers regarding their accountsAssist customers with updating personal data on accountResearch purchases and process refunds accordinglyTroubleshoot any and all technical issuesGuide customer through how to utilize their devices

Lumberton, Nc

Contact clients in regards to delinquent mortgage, lines of credit, equity lines and dealer finance accounts.Negotiated and offered arrangements to cure delinquency including but not limited to: repayment plans, extensions and deferrals.Process Check-By-Phone payments.Update client contact information as needed.Offered guidance on how to receive hardship assistance.

Fayetteville, North Carolina Area

Handled inbound calls from customer with questions or concerns with wireless phone service. Troubleshooting wireless devices. Account plan/changes. Processed wireless device upgradesHandled inbound calls from members to with questions or concerns with bank accounts. Processed official check requests and check orders. Cancelled/Issued debit cards. Add notifications to accounts. Performed all maintenance to members checking/savings account.

Lumber Bridge, Nc

Cashier, Stocking, Food Service and Prep

Lumberton, Nc

Cashier, Food Service and Prep, Cleaning

Lumberton, Nc

Provide care to clients, in the home, as instructed by agency, per guidelines approved by Medicaid/Medicare.

Lumberton, Nc

Seat and serve customers, expedite orders, cleaning, light register duties

Medical Office Management/Administration

Degree In Progress, General Education/ Pharmacy Technology

High School Diploma