Adella Seabolt, Pmp, Csqe Email & Phone Number

Georgetown, Texas, United States

Teacher of Content Mastery/Special Education Department

Responsible for driving the quality of the Customer end-to-end journey for the automated path of SupportAssist (Drivers and Downloads on Support.Dell.com).

Round Rock, Texas

Responsible for driving quality improvement efforts globally and across multiple organizations (Order Processing, Customer Care, Sales, Online, Tools/IT, Invoicing, Tech Support and Product Quality) to reduce Costs of Dissatisfaction resulting in Returns/Refunds/Credits/Exchanges which impact the P&L Margin and Customer Satisfaction.

Round Rock, Texas

Technical Lead responsible for driving quality improvements with Chipset drivers and Applications as well as ensuring the availability, accuracy and efficiency of drivers and downloads on eSupport site.

Round Rock, Texas

Responsible for driving Product Quality and New Product Design improvements with the Engineering & Development teams. Also responsible for providing technical solutions for product related quality issues to the Technical Support & Services functions to communicate to customers. Accountable for the following product lines: Chromebook, XPS/Alienware Notebooks, Ruggedized Notebooks and Wyse Thin Client.

Round Rock, Texas

Responsible for managing the development of website designs and software solutions for small/medium businesses

Round Rock, Texas

Responsible for customer experience improvement programs throughout the end-to-end warranty support process (Tech Support, Parts Fulfillment, Logistics, Dell Field Service Providers, Repair Facilities and Emerging Markets). Served as Global QMS/ISO lead for the organization. Conducted internal audits and supported NSAI external audits.

Austin, Texas Area

Responsible for developing reports and providing analysis support to improve Quality Metrics and increase Customer Experience for the Americas Returns and Remanufacturing Center (ARB).

Round Rock, Texas

Responsible for the Product Development, Quality Assurance, Marketing, Technical Support and Customer Service activities for a leading VoIP Solutions provider.

Austin, Texas Area

Responsible for providing analytical tools/support & consulting expertise to drive optimal management of worldwide demand and capacity planning for Notebooks and Desktops.

Austin, Texas Area

Responsible for FIR analysis support and reducing warranty cost on Sustaining products.

Austin, Texas Area

Responsible for driving the global product Quality of the Inspiron 5000 Notebook from pre-RTS to End of Service Life.

Austin, Texas Area

Responsible for providing key data analysis support (IFIR/FIR/MWD) for all Inspiron Quality teams to drive product design improvements and improve product quality.

Austin, Texas Area

Responsible for Metric definition and reporting to the Dimension Line of Business, Dell Factory Outlet and all LOB Peripherals.

Austin, Texas Area

Responsible for tracking line and field performance for hard drives, removable media, and monitors through the collection and reporting of quality data.

Austin, Texas Area

Responsible for Sales Lead reporting, website statistics, and providing analysis to support Sales and Marketing. Developed and maintained the financial cash flow model for the President of the company.

Austin, Texas Area

Responsible for providing support for Sales and Marketing functions through research and analysis of the company’s sales, markets, competition and product mix. Led the lead management programs with Resellers and Distributors and managed the telemarketing staff.

Bba, Marketing

Activities and Societies: Hispanic Business Student Association and Gamma Phi Alpha Society

Diploma, Valedictorian, 98.0

High School Valedictorian