Develop, implement, and manage social media strategies, defining KPIs to measure campaign success.Oversaw content creation, scheduling, and reporting, optimising campaigns for increased engagement and ROI.Collaborate cross-functionally with marketing, sales, and product teams to integrate social media efforts.Partner with copywriters and designers to create compelling content, maintaining brand consistency.Utilise SEO insights to enhance social media content and organic reach.Networked with industry professionals and utilised social media tools for campaign optimisation.Provided training and support on social media best practices to internal teams.Integrate social media elements into email marketing initiatives to enhance reach and engagement.Employee AdvocacyOversaw an employee advocacy programme as a project partner for the client, managing 120 Advocates and ensuring alignment with strategic objectives.Facilitated virtual social media training sessions on Instagram and LinkedIn for Advocates, enhancing their skills and knowledge in social media marketing.Ran and facilitated support for 12 WhatsApp groups of 10 Advocates each, providing guidance and assistance to drive engagement and content quality.Conducted one-on-one, in-person and virtual, mentorship sessions with the Advocates. Focusing on strategy, content creation, platform best practices, industry knowledge, and personal branding, resulting in a month-on-month average of 3% followership growth.Prepared and delivered monthly and quarterly reports, highlighting the top 10 performers, followership growth, trending topics and conversations, and ROI to key stakeholders.

As a Customer Account Manager, I provide ongoing support to existing customers while identifying new business opportunities. I effectively communicated with clients to understand their needs and conducted research to devise optimal strategies. Utilizing excellent interpersonal skills and knowledge of customer relationship management, I informed both new and existing customers about available opportunities, fostering stronger relationships. Additionally, I proactively addressed delivery delays and complications, facilitating suitable interventions to maintain customer satisfaction. I reported to managers as necessary, providing updates on customer interactions and business opportunities, while also conducting market research to identify emerging trends and new prospects. Throughout, I documented processes and maintained records to ensure efficient customer management and internal coordination.

Invoicing Responsibilities:Generated and issued quotes, facilitating efficient communication with clients and ensuring clarity on pricing and services.Managed debtors and creditors, streamlining payment processes and maintaining positive vendor relationships.Prepared and distributed monthly statements, ensuring accuracy and timeliness in financial reporting.Conducted expense and tax allocations, optimising budget utilisation and compliance with regulatory requirements.Impact:Implemented an automated invoicing system, reducing processing time and improving accuracy.Developed a streamlined expense tracking process, reducing discrepancies and improving financial transparency.Successfully managed VAT and tax reports/submissions, ensuring compliance with legal regulations and avoiding penalties.System Knowledge:Proficient in Microsoft Suite, Google Suite, Quickbooks Accounting, and Sage Accounting, facilitating efficient data management and reporting.Utilized CRM systems for maintaining client and supplier information, improving accessibility, and organisation of customer data.HR Administration:Managed insurance administration, ensuring the organisation is adequately covered and compliant with company policies.

Personal Assistant Responsibilities:Acted as the primary point of contact, efficiently handling all correspondence.Managed the booking and arrangement of travel, transport, and accommodation, ensuring smooth logistics for business trips and meetings.Organised events and conferences, coordinating venue bookings, guest invitations, and catering arrangements, liaising with vendors, and coordinating logistics for seamless execution.Maintained a comprehensive book/note of important tasks and deadlines, prioritising and scheduling activities effectively.Managed databases and filing systems, ensuring data integrity and accessibility for efficient information retrieval.Implemented and maintained administrative procedures and systems, enhancing workflow efficiency and organisational effectiveness.Liaised with staff, suppliers and clients, facilitating clear communication and fostering positive relationships.Organised the Managing Director's commitments, including travel arrangements and childcare scheduling, to support their professional and personal responsibilities.Handled confidential or sensitive information with discretion, maintaining strict confidentiality protocols and ensuring data security as per the POPIA Act.Office Management:Managed the office cleaning staff and driver, ensuring the smooth functioning of day-to-day operations and supporting the executive team's needs.Oversaw the tasks and requirements of the cleaning staff, including maintaining cleanliness and orderliness of the office space, restrooms, and common areas.Coordinated the driver's schedule and tasks, ensuring timely transportation for executives as needed.Financial Administrator Responsibilities:Managed accounts receivable and payable processes, ensuring timely and accurate invoicing and payment transactions.Reviewed and processed reimbursements, verifying expenses and reconciling accounts to maintain financial accuracy and compliance.

Maintenance and creation of patron satisfaction. Liaison between patrons and departments.Maintenance of ambiance and customer retention. Control of given sections.Training of new comers.(fellow employees)Serving drinks, desserts and wines.

Meeting and greeting guests.Make and confirm meetings in Director's diary.Capture and display sales' team, progress weekly.Meeting minutes, weekly status meeting.Event planning.Office supplies control.Liaise with management regarding sales staff progress & weekly motivation strategy.

Meet and greet all guests, offer guests beverages.Liaison between personnel at store level and head office personnel. Answering, making and redirecting incoming and outbound calls. Control of office supplies. Resolving customer complaints and inquiries. Office admin; filling, excel spreadsheets, typing/draft letters, data capturing, etc

Ensuring customer satisfaction, maintaining ambiance, liaison between clients and departments.Serving drinks, desserts and wines.Part took in sales competitions to promote new wines and products. Achieved top 3 multiple times.Minimal reception duties; meeting and greeting guests, placing reservations and answer front desk phone.

Part-time positionAnswering, making and redirecting calls. Office administration; printing, filling, excel, data entry, etcWalk-in sales. Collection of products requested from store and putting payments through. Stock take.