A results-oriented IT professional with more than 30 years of experience Contributed in successful start-up of IT operations, product development lifecycle, and customer/User care in Health sector, Public Sector & Construction sector. Define complex product requirements, road map, business rules, and positioning, Manage ongoing New Feature Request and Product Release processes. Ability to quickly assess IT business operations and implement the proper balance of people, processes, and technologies to improve employee productivity and achieve high client/Users service levels. Excellent leadership, communication, team building, strategic planning, and problem solving skills. Recognised for having the ability to develop client-focused organisational cultures resulting in significantly higher customer & User satisfaction, Extensive experience and proven track record of delivering business processes, proficient throughout all stages of all project development from conception through to post implementation.