Proven commercial leader with extensive experience driving growth, developing innovative go-to-market strategies, and scaling high-performing teams for tech companies. I thrive on tackling hard challenges across the customer lifecycle. Currently VP of Professional Services at Toast (NYSE: TOST), a $22B restaurant vertical SaaS company. Since taking over the P&L, I've collaborated with Sales, Marketing, and CS to grow revenue X% and achieve near-perfect customer satisfaction scores with a compelling go-to-market strategy, streamlined operations, and bar-raising talent development. I previously led Toast’s Business Development team, building strategic alliances with channel sales and tech partners that contributed X% of all new revenue. These efforts helped Toast grow its customer base by 200% and ARR by 300%, and achieve GAAP profitability, during my tenure.Before Toast, I helped Via grow from a 150-person rideshare startup to a $3B global company, leading sales, CS, and operations across international markets and driving a strategic pivot to B2B/B2G software. Previously, I founded and ran two companies—giving me deep insight into customer experience and the drive needed to scale a business. My early years at Bain & Company and in private equity built a strong foundation in strategy, finance, and operational excellence. Undergrad from Harvard and MBA from Wharton, where I was a Palmer Scholar (top 5%) and McGowan Fellow. Father of two amazing boys and board member at Big Brothers Big Sisters of the National Capital Area, with a love for mentorship and coaching kids' sports. In my free time, I enjoy advising startups, golfing (hoping to one day play as well as I did as a 15-year old, when I won the Israeli Junior National Championships), and traveling the world. Specialties: P&L ownership, general management, sales, marketing, strategy, customer success, partnerships/business development, talent acquisition, coaching, international expansion and operations, M&A, and fundraising. Experienced in vertical SaaS, restaurant tech, transportation, GovTech and government contracting, fintech, media, and marketplaces.Superpowers:* Talent builder: Hiring and developing high-performing, customer-focused teams* Connector: Effective communication – collaborating with and influencing senior stakeholders * Analytical: Data-driven thinking with a commitment to continuous learning* Gritty visionary: Designing and executing on strategies that drive customer value and growth* Operator: Building efficient operations to streamline processes and reduce costs