Adel Samir Email & Phone Number

Egypt

6Th Of October, Al Jizah, Egypt

• Implement comprehensive safety training programs, resulting in a 15% decrease in workplace injuries.• Identify and correct safety risks resulting in a 10% decrease in warehouse facility damage.• Promoted a culture of safety awareness, resulting in a significant improvement in safety performance andreducing workers' compensation claims.• Ensured that the Warehouse was in compliance with OSHA regulations.• Assessed overall Warehouse Safety, identified areas in need of improvement, and spearheaded changes toprotect personnel.• Conducted safety audits of service center and job site visits to check the effectiveness of safety policy.

October

• Responsible for ownership of the customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or within the parameters of the agreed-upon Service Level Agreement (SLA).• Responsible for accurate and prompt reporting of calls and activity.• Follow Spare parts request /return / reporting process.• Escalating any issues that might affect the operation with recommended solutions.• Provide assistance to the CE in daily leading and coaching support of employees in order to meet the daily operations parameter & customer Service Level Agreements (SLA).• Review & discuss and guide team based on operations KPIs.• Managing all installations & upgrades in my team area.• Handling a wide geographical area with more than 450 ATMs and supervising a team of 11 Engineers.

6Th Of October, Cairo, Egypt

working as a responsible for advanced technical support, troubleshooting hardware and software, and Trainer forthe newcomer's Engineers also manage and dispatch calls with my team.

Giza

Cairo Governorate, Egypt

I study about industrial electronics and control systems and study many courses about it i work at many projects to improve my experiences.1) Programming SIEMENS PLCs [S7-200 , S7-300 , S7-1200]2) SCADA Software Indusoft.3) Programming Microcontrollers .4) Programming Language: [ C/C++] .5) Sensors, Transducers and Instruments selection.6) Motor Management and Control Devices .7) Embedded System Engineer .