Adel Samir Email & Phone Number

6th Of October, Al Jizah, Egypt

• Implement comprehensive safety training programs, resulting in a 15% decrease in workplace injuries.
• Identify and correct safety risks resulting in a 10% decrease in warehouse facility damage.
• Promoted a culture of safety awareness, resulting in a significant improvement in safety performance andreducing workers' compensation claims.
• Ensured that the Warehouse was in compliance with OSHA regulations.
• Assessed overall Warehouse Safety, identified areas in need of improvement, and spearheaded changes toprotect personnel.
• Conducted safety audits of service center and job site visits to check the effectiveness of safety policy.

October

• Responsible for ownership of the customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or within the parameters of the agreed-upon Service Level Agreement (SLA).
• Responsible for accurate and prompt reporting of calls and activity.
• Follow Spare parts request /return / reporting process.
• Escalating any issues that might affect the operation with recommended solutions.
• Provide assistance to the CE in daily leading and coaching support of employees in order to meet the daily operations parameter & customer Service Level Agreements (SLA).
• Review & discuss and guide team based on operations KPIs.

6th Of October, Cairo, Egypt

working as a responsible for advanced technical support, troubleshooting hardware and software, and Trainer forthe newcomer's Engineers also manage and dispatch calls with my team.

Giza

Cairo Governorate, Egypt

I study about industrial electronics and control systems and study many courses about it i work at many projects to improve my experiences.1) Programming SIEMENS PLCs [S7-200, S7-300, S7-1200]2) SCADA Software Indusoft.3) Programming Microcontrollers.4) Programming Language: [ C/C++].5) Sensors, Transducers and Instruments selection.6) Motor Management and.