Ashley Cooper Email & Phone Number

Focused on making CyberDrain's community-led and open source software more accessible, boosting engagement and advocacy while paving the way for growth.

Tampa, FL, US

Tampa, FL, US

., US

MSPGeek is a free community helping support all types of solution providers, providing a safe and knowledgeable environment where technicians and executives alike can use the combined knowledge of the IT Channel to assist them in their day to day roles. Join us on Discord today: discord.gg/mspgeek

Tampa, Florida, US

Calgary, CA

Calgary, CA

As the Director of Experience Operations, my primary focus was to set the customer and internal teams up for success by ensuring the smooth operation of customer-facing processes and initiatives. I worked closely with cross-functional teams to ensure that customer needs were met and that internal processes were efficient and effective. Additionally, I was.

Waterloo, Ontario, CA

Leading Auvik's customer experience initiatives, I'm focused on bridging the gap between our customers and internal processes by leveraging my understanding of the technology and operational structure required to meet our customers' unique needs.Through the implementation of a clear vision for Auvik's customer journey and the continual testing of new.

Waterloo, Ontario, CA

After developing the framework for the Partner Operations team at Auvik, I successfully established and executed strategies to enhance the customer experience through the implementation of industry-proven best practices in omnichannel communication, product-led analytics, and ongoing engagement with the MSP community. My efforts resulted in the streamlined.

Waterloo, Ontario, CA

After successfully supporting the growth of Auvik's Partner Success team from one to five, I shifted my focus towards broader engagement strategies. My responsibilities included identifying and launching experiments to enhance the customer experience, as well as identifying gaps in product adoption and sentiment. By aligning program initiatives with the.

Waterloo, Ontario, CA

As the inaugural member of Auvik's Partner Success team, I served as the liaison between the customer and internal teams. I established strong relationships with our partner accounts, gained a deep understanding of their challenges, needs, and goals, and collaborated with them to create actionable plans and performance metrics to drive growth and maximize.

Kitchener, CA

Assist MSPs in maximizing their investment in their PSA/RMM/Quoting software, by acting as a Virtual Administrator and by providing custom reporting solutions.Assist clients by helping them to implement best practices to improve their efficiency and maximize productivity in both the use of their software and how it helps them to run their business. Develop.

Cambridge, ON, CA

As an Integration Specialist at Xylotek, my role was multifaceted. Internally, I was accountable for the maintenance and integration of all adopted applications and ensuring that business goals were understood and met across the organization. Externally, I played a vital role in the success of Xylotek's channel partner program by identifying our clients'.

Cambridge, ON, CA

As the Service Coordinator at Xylotek Solutions, I was accountable for receiving and responding to customer tickets, managing technician schedules, and ensuring all service issues and projects adhered to required SLAs to achieve 100% service delivery and customer satisfaction.In this role, I also supported Xylotek's effective rates across all managed.

Toronto, Ontario, CA

As a Loyalty Representative at Rogers, my primary focus was to proactively manage and retain high-value customers through handling predictive churn calls, assessing their needs and offering tailored solutions to meet their unique requirements. I also assisted customers who were considering canceling their service by providing relevant retention offers and.

As a Tier 1 Technical Support Specialist at Execulink, I was responsible for providing technical support to residential customers for DSL, Dial-Up, Wireless, and VoIP services. My duties included troubleshooting technical issues and identifying recurring problems, reporting outages to the Team Lead and Operations department, testing and configuring modems.

Business Administration And Management, General

Computer/Information Technology Administration And Management