Adel Shehata Email & Phone Number

Oviedo, Fl, Us

Orlando, Florida, United States

Cairo, Egypt

Responsible for recruiting, inducting, training, managing, motivating, leading and developing for the Manhattan market.Set clear performance expectations for each team member and hold them accountable for resultsConducts meetings in order to brief the team on daily workflow, prioritizing and delegating to the centre team in order to meet deadlines and customer needs.Clear communication of centre performance and team objectives on a regular basis through monthly team meetingsWith a focus on meeting Customer satisfaction and retention metrics, maintain and develop existing customer relationshipsEnsures the centre team is delivering exceptional customer service and customer’s needs are handled effectively and efficiently.Ensures front of house, housekeeping, health & safety, visual and brand company standards are delivered and maintained representative of a 5-star businessEnsure that property management maintains the quality of our leased facilities per our agreement.Drives revenue for Regus by effectively and consistently maximizing all service revenue.Effectively manage the renewal process working to retain every customer at a profitable margin.Regularly participate in the monthly centre business review process, account for profit and loss and drive agreed actions to enhance centre performanceRegularly review centre costs and reduce outgoings where reductions can be identified Generates profitable new business through prospecting and enquiry handling within the local market in order to exceed set targetsDrive and maximize service revenue through up-selling of variable services to new and existing customers.Prospecting to generate leads through local companies, partnerships and brokers. Effectively manages leads and continuously updates CRM throughout the sales process to close of deal.Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers

Staten Island, New York, United States

Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms.Determining clients’ needs and financials abilities to propose solutions that suit them.Performing comparative market analysis to estimate properties’ value.Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing.Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)Maintain and update listings of available properties.Cooperate with appraisers, escrow companies, lenders and home inspectors.Develop networks and cooperate with attorneys, mortgage lenders and contractors. Promote sales through advertisements, open houses and listing services.Remain knowledgeable about real estate markets and best practices.

Responsible for recruiting, inducting, training, managing, motivating, leading and developing for the Manhattan market.Set clear performance expectations for each team member and hold them accountable for resultsConducts meetings in order to brief the team on daily workflow, prioritizing and delegating to the centre team in order to meet deadlines and customer needs.Clear communication of centre performance and team objectives on a regular basis through monthly team meetingsWith a focus on meeting Customer satisfaction and retention metrics, maintain and develop existing customer relationshipsEnsures the centre team is delivering exceptional customer service and customer’s needs are handled effectively and efficiently.Ensures front of house, housekeeping, health & safety, visual and brand company standards are delivered and maintained representative of a 5-star businessEnsure that property management maintains the quality of our leased facilities per our agreement.Drives revenue for Regus by effectively and consistently maximizing all service revenue.Effectively manage the renewal process working to retain every customer at a profitable margin.Regularly participate in the monthly centre business review process, account for profit and loss and drive agreed actions to enhance centre performanceRegularly review centre costs and reduce outgoings where reductions can be identified Generates profitable new business through prospecting and enquiry handling within the local market in order to exceed set targetsDrive and maximize service revenue through up-selling of variable services to new and existing customers.Prospecting to generate leads through local companies, partnerships and brokers. Effectively manages leads and continuously updates CRM throughout the sales process to close of deal.Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers

 Managed front office operations for a 65 room, four star, stylish boutique hotel. Directly responsible for maintaining and exceeding luxury service standards. Reported to hotel’s general manager. Provided a visible management presence in front of house areas on daily basis. Responsible for ensuring that all operational policies & standards were upheld and adhered to. Managed annual compensation review process and integration of 21 employee’s performance appraisals into annual incentive targets. Hired and trained new staff in all areas of the company. Maintained variable payroll budgets in accordance with business needs. Strong yield management skills and ability to instill those in others. Oversaw housekeeping department to ensure luxury service and standards. Member of Executive Committee (E.O.C)

 Managed front office operations for 427 room, four star, four-diamond hotel. Conducted all front office operations (Reservations, cashiering, accounting and credit managing) Reported to rooms’ division director. Dealt with group allocations (Airlines and other vital groups to the hotel) Dealt with distinguished guests and dignitaries during United Nations events. Hired and trained staff for all front of the house departments. Reviewed day to day forecast and setup rate plans with revenue manager. Coordinated front desk, bell staff, door staff, and PBX department payroll and scheduling. Attended group resume meetings and EOC meetings in the absence of the Rooms Division Manager.  Conducted performance reviews, bonus and salary recommendations for 32 employees.  Managed employee relations issues for support staff.  Resolved any problems or guest complaints that arose.  Other positions held at the UN Plaza Hotel: Assistant Front Desk Manager 2000-2002.

Managed all night operations (front office, PBX department, housekeeping, engineering, and security) for 806 room, five star, and five-diamond hotel.Reported to rooms' division director regarding overnight operational matters.Conducted all front office operations (Reservations, cashiering and credit managing)Coordinated overnight front desk payroll and scheduling.Worked in conjunction with security personnel with special security details for distinguished guests and dignitaries.Hired and trained new personnel for the front office.Solved any problems or guest complaints that arose during the overnight shift.

Managed all night operations (front office, PBX department, housekeeping, engineering, and security) for this 485 room, four stars, and four diamond hotels.Reported overnight operational concerns/matters to front desk manager. Trained new personnel for the front office.Reviewed and prepared daily reports for department heads; Worked in conjunction with accounting staff regarding hotel audit and computer system updates.Balanced the hotel outlets using detailed spread sheets.Recommended several audit plans implemented by management.Prepared revenue reports on daily basis.

Business Management

Associates Degree, Travel And Tourism