Ambitious legal assistant with 5+ years of experience managing client intake, drafting legal documents, creating and managing a secure online filing system, client invoicing, payroll and bookkeeping. My organizational skills combined with my experience with collaborative work allow me to meaningfully contribute to any firm. Insightful, dedicated customer service leader with 5 years of customer service experience in a law firm setting as well as previous employment as a retail store manager and customer service employee. I have a decade of experience boosting customer satisfaction and retention rates by executing process and organizational improvement initiatives across diverse industries. Builds and leads effective customer support teams, providing professional growth opportunities that develop future leaders in the customer success space.