Maintain and develop a computerised customer and prospect database.Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff. Attend training and to develop relevant knowledge and skills. Liaise and attend site meetings with other company functions necessary to perform duties and aid business and organisational development.Formulate Invoices & quotations.Sales & Marketing of IT Talk products &… Show more Maintain and develop a computerised customer and prospect database.Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff. Attend training and to develop relevant knowledge and skills. Liaise and attend site meetings with other company functions necessary to perform duties and aid business and organisational development.Formulate Invoices & quotations.Sales & Marketing of IT Talk products & services, which include (Installation of LAN, WAN, WiFi networks, Voice, Data, Electrical cabling, Access control, CCTV, PABX, Telephone management systems, Hardware, Software, Peripherals).Report directly to director with regard to monthly sales & targets.Co ordination of service.Public Relations. Cold calling.Formulate reports (weekly, monthly & quarterly) .Handling of queries & customer complaints. Show less

•Co- ordinating the daily functioning of an outbound sales team.•Ensuring the quality of outbound calls through call assessments, data audits and coaching.•Ensuring that the team is constantly updates on changes to business unit rules and systems that are updated accordingly.•Ability to motivate team/individual’s to build a culture of pride and belief in sales/service excellence.•Understanding the business objectives and the ability to actively manage goals set by Outbound Sales… Show more •Co- ordinating the daily functioning of an outbound sales team.•Ensuring the quality of outbound calls through call assessments, data audits and coaching.•Ensuring that the team is constantly updates on changes to business unit rules and systems that are updated accordingly.•Ability to motivate team/individual’s to build a culture of pride and belief in sales/service excellence.•Understanding the business objectives and the ability to actively manage goals set by Outbound Sales Manager.•Preparing weekly/monthly reports and team performance against targets.•Maintain good discipline and time keeping within the team.•Identify training needs of the team/individual strength through on the job coaching sessions.•Ensuring the communication channels to staff and management are always effectively managed through meetings, team briefings and one on one session with staff.•Day to day stats management of the team.•To monitor and control quality using agreed loans procedures.•Ability to problem solves and manages referrals and queries pro actively.•Setting up campaign summaries.•Competitions to motivate staff.•Tracking of staff’s efts.•Creating monthly Calling schedule and team forecast.•Assisting BUL with preparation of PSR.•Unpacking audits and EFT, NTU and cancellation reports.•Managing dialler efficiency. Show less

Direct activities related to dispatching, routing, and tracking transportation vehicles.Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.Monitor spending to ensure that expenses are consistent with approved budgets.Direct activities of staff… Show more Direct activities related to dispatching, routing, and tracking transportation vehicles.Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.Monitor spending to ensure that expenses are consistent with approved budgets.Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities. Show less