Aden Haupt Email & Phone Number

Accomplished and detail-oriented Front Office Manager with over a decade of experience in the hospitality industry, transitioning into project management. Proven track record of managing front office operations, enhancing guest satisfaction, and leading cross-functional teams at top-tier hotel chains, including Marriott and Radisson Hotels. Skilled in project planning, team leadership, and process optimization. Holds a City and Guilds certification from Cape Peninsula University of Technology Granger Bay. Adept at problem-solving, strategic planning, and maintaining high standards of service. Ready to leverage hospitality expertise and management skills in a project management role to drive organizational success.Professional ExperienceRadisson HotelsFront Office Manager2023 – PresentOversee daily operations of the front office, ensuring exceptional guest service and efficient processes.Lead and mentor a team of front office staff, fostering a culture of excellence and collaboration.Implement process improvements to enhance operational efficiency and guest satisfaction.Marriott HotelsFront Office Manager2018 – 2023Managed all aspects of front office operations, including staffing, training, and performance management.Coordinated with other departments to ensure seamless service delivery and guest satisfaction.Utilized project management principles to streamline processes and improve service quality.Front Office Supervisor2017 – 2018Supervised front desk staff, ensuring adherence to company standards and policies.Assisted in training new employees and developing staff skills through continuous coaching.Handled guest inquiries and resolved issues promptly to maintain high satisfaction levels.Management Intern (Protea Hotels)2014 – 2017Rotated through various departments, gaining comprehensive knowledge of hotel operations.Supported senior management in project planning and execution.Participated in the development and implementation of new service protocols.Education and CertificationCity and Guilds Certification, Cape Peninsula University of Technology Granger BayKey SkillsProject Planning and ExecutionTeam Leadership and DevelopmentProcess OptimizationGuest Service ExcellenceCross-functional CollaborationProblem Solving and Decision MakingStrategic Planning