Adenike Ayodele Email & Phone Number

Ikeja, Lagos State, Nigeria

• Manage the activities of a team of 15 which include Guest services agent, Reservation agentsand Night auditor, recruit, train and evaluate front office personnel
• Ensure a high standard of customer service is maintained in handling guest request andcomplaints promptly and professionally resulting in 50% increase in customer satisfaction
• Implemented efficient check-in/check-out processes resulting in a 20% reduction in waitingtimes
• collaborated with other departments to create a seamless guest experience resulting in a 10%increase in positive feedback
• Championed a sustainability initiative that cut cost by 10% through smarter resourcemanagement and waste reduction strategies
• Monitor and manage room reservations, availability, manage OTA’s, bookings prepare report onroom revenue, occupancy rate and other relevant metrics.

Victoria Island Lagos

• Support, Train, and Supervise a Team 10 of people.
• Drove 35% increase in loyalty programme enrollments by training staff on customerengagement and benefit communication
• Implemented a customer feedback system resulting in a 25% increase in positive guest reviews.
• Supervise activities of the reception team to ensure efficient and effective performance.

Ikoyi Lagos

Master'S In Industrial And Labour Relations, Human Resources Management/Personnel Administration, General

B. A English And French Language, English Language And Literature/Letters