Customer Experience || Resolution ExpertValue Added service manager at jumia NigeriaI am Ambitious, focused and passionate about providing exceptional customer experience With over 3 years of experience in Customer service, I am empathetic, possess a high level of active listening, pay attention to details and also proficient in the use of Customer relation management (CRM) tools such as “salesforce.com” and “snipercrm.io”. I handled inbound outbound calls which included order confirmation, identifying and troubleshooting fraudulent orders and prioritizing customer satisfaction on each call. I also resolve issues between customers, vendors and logistics partners via live chat.A fast learner with exceptional communication skills and receptive to new ideas and concepts also with an ability to work independently with little or no supervision or in a diverse team, with a strong desire to pursue an impressive career in an organization where I can fully utilize my skills to boost productivity and contribute to the growth of the organization.