Adenike Odeleye Email & Phone Number

Kent, England, United Kingdom

• Managing inbound customer calls relating to accounts and products• Telephony and admin-based tasks to service customer queries• Take ownership of customer problems and being able to solve them at first point of contact• Contribute to an environment where colleagues want to work and where customers feel valued

• Joined SheBuilds2022 AWS Solution Architect Associate Program • Joined SheCodeAfrica community to learn from professional experts• Shadowed DevOps Experts on various projects to understand agile project delivery skills• Completed AWS Cloud Practitioner Essentials course• Engaged in self-learning and professional skills upgrade

Lagos, Nigeria

• Managed a team of 5 representatives to successfully deliver excellent after sales support• Leverage usage of tools like quickbooks, excel etc., to monitor and manage accounts and inventories• Raised support tickets to enable tracking and resolution of customer requests• Investigating and resolving customer complaints then closing support tickets• Maintained database of customer information• Ensured complex customer requests are escalated to the right channel for onward and prompt resolution

Lagos, Nigeria

• Made suggestions to improve efficiency• Provided resolution for IT related issues• Collaborated on cross-team by working with colleagues from other teams as needed to solve customer issue• Prioritized customer’s needs and ensuring customers satisfaction

Lagos, Nigeria

• Handled and responded to all correspondence including phone calls, emails and letters• Ensured reminders are set for meetings, appointments and other important tasks• Ensured taking of notes at meetings, prepared the minutes and subsequently distributed to all participants• Liaised with other members of staff and external parties such as clients• Prepared expense reports and maintained a filing system

Lagos, Nigeria