✓ Continuously and consistently record all reported incidents real time and resolve within SLA while following the ICT Incident reporting and escalation procedure. ✓ Assisting customer to confirm intra and interbank transaction status via NIBSS and UPDM channels.✓ Indulging other banks on mails and via calls for resolution of complaints.✓ Assisting customer to recall erroneous transactions.✓ Raising incident and request ticket on the group response portal for prompt resolution.✓ Continuously and consistently follow-up on the incidents as per SLA and priority.

✓ Continuously inspected, tested, or measured materials or products being produced. ✓ Removed all products and materials that fail to meet specifications.✓ Accepted or rejecting finished items.✓ Reported inspection and testing data such as weights, temperatures, grades, moisture content, and quantities inspected.✓ Monitored operations to ensure that they meet production standards.✓ Read blueprints and specifications.✓ Recommended adjustments to the assembly or production process