Team Lead Reporting, Feedback And Query Management.
Current Compiling and analyzing feedback from customers for Business intelligence purposes. Communicating with various departments for quick complaint resolution Identify individuals best suited to meet the customer needs across products to form part of the core customer Service Teams. Accesses internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports. Leverage, engage and collaborate with the Bank’s internal network to ensure that the entire Bank’s relevant expertise is brought to bear in every customer interaction. Maintain detailed and current understanding of external markets (at country, sector and customer level) to ensure that new opportunities for the bank are capitalized and threats are quickly identified. Develop critical relationships with decision makers and regularly define and communicate commercial opportunities for new and existing customers. Professionally conduct presentations and convey complex information in an easily understandable manner Listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcome.
