Seafreight Import Co-Ordinator
Toronto, Ontario, Canada
·Escalates all recurring carrier / vendor service issues to Supervisor Maintains service relations with customers, carriers, vendors, and other Hellmann offices. Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements Consults with supervisor prior to agreeing to non-standard services and/or pricingEnsures that customers are properly setup and maintained in company systems (i.e. POA, credit application… Show more ·Escalates all recurring carrier / vendor service issues to Supervisor Maintains service relations with customers, carriers, vendors, and other Hellmann offices. Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements Consults with supervisor prior to agreeing to non-standard services and/or pricingEnsures that customers are properly setup and maintained in company systems (i.e. POA, credit application, customer billing profiles…etc.) Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin…etc.) Performs credit check prior to arranging transportationSubmits insurance purchase requests, upon request Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention…etc.) Promptly communicates all additional charges incurred to the customer to prevent disputed invoicesResponsible to obtain / retrieve the Arrival Notice from the carrier Creates Broker Arrival Notice( Re-manifest) and passes to HWL Trade Services or Outside Broker within KPI Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries Sends Customer Arrival Notice Collaborates with Trade Services to arrange inspections, when required Ensures carrier and CFS are paid and have all required documentation to ensure timely release of shipments.Ensure that all supporting documents are in order to facilitate freight forwarding operations.Track and trace shipments to provide needed information at any given time. Show less
