• Coordinate shipments pickups and deliveries with truckers • Communicate and negotiate with 3PL, customs brokers and other stakeholders• Address problems such as in-transit complications • Investigate opportunities for continuous routing improvement• Ensure customer satisfaction through a robust track and trace mechanism to provide needed information at any given time• Update files with charges while providing needed assistance for accounts payables and… Show more • Coordinate shipments pickups and deliveries with truckers • Communicate and negotiate with 3PL, customs brokers and other stakeholders• Address problems such as in-transit complications • Investigate opportunities for continuous routing improvement• Ensure customer satisfaction through a robust track and trace mechanism to provide needed information at any given time• Update files with charges while providing needed assistance for accounts payables and receivables• Other duties such as credit checks, billings, and invoicing as assigned Show less

·Escalates all recurring carrier / vendor service issues to Supervisor Maintains service relations with customers, carriers, vendors, and other Hellmann offices. Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements Consults with supervisor prior to agreeing to non-standard services and/or pricingEnsures that customers are properly setup and maintained in company systems (i.e. POA, credit application… Show more ·Escalates all recurring carrier / vendor service issues to Supervisor Maintains service relations with customers, carriers, vendors, and other Hellmann offices. Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements Consults with supervisor prior to agreeing to non-standard services and/or pricingEnsures that customers are properly setup and maintained in company systems (i.e. POA, credit application, customer billing profiles…etc.) Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin…etc.) Performs credit check prior to arranging transportationSubmits insurance purchase requests, upon request Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention…etc.) Promptly communicates all additional charges incurred to the customer to prevent disputed invoicesResponsible to obtain / retrieve the Arrival Notice from the carrier Creates Broker Arrival Notice( Re-manifest) and passes to HWL Trade Services or Outside Broker within KPI Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries Sends Customer Arrival Notice Collaborates with Trade Services to arrange inspections, when required Ensures carrier and CFS are paid and have all required documentation to ensure timely release of shipments.Ensure that all supporting documents are in order to facilitate freight forwarding operations.Track and trace shipments to provide needed information at any given time. Show less

Relationship management and customer serviceLead generation and prospect management.Sales forecast, cold callings and budget administration.Orders and delivery facilitation to attain sales targets.Follow- up on account receivables .Market/Marketing intelligence.Effficient management and utilization of company's resources to attain set sales targets. Periodic sales reports.

Deposits mobilization to attain set CASA targets.Relationship managementCredit and financial advisory.Account opening facilitation.

Managing the pupils and other resources for excellent academic performance.Specially preparing pupils for external examinations and other academic competitions.Assisting in coordinating and executing various school's events.