Adeola Adeoye Email & Phone Number

Madison, Al, Us

United States

• Coordinate and manage client schedules, including email tracking and social media accounts, ensuring seamless communication and organization.• Supervise and direct multiple virtual assistants located in South Asia, ensuring the timely and high-quality completion of daily tasks.• Collaborate closely with E-commerce project manager to successfully implement product launch projects, contributing to the overall success of the initiatives.• Conduct in-depth analysis of consumer behavior to identify key drivers and enhance sales strategies, resulting in increased product sales.• Provide strategic business analysis for clients on Amazon E-commerce, contributing to improved market presence and enhanced online visibility.• Collaborate with clients to develop and implement attractive offers, effectively motivating consumers to make purchases and drive sales growth.• Manage client-company interactions with consumers by creating compelling and engaging content on social media platforms, fostering a positive brand image.

Lagos

• Responded to customer complaints and inquiries, ensuring efficient resolution and customer satisfaction.• Ensured comprehensive understanding of customer issues, delivering accurate information to address concerns effectively.• Utilized the Call Tracking System to accurately document all calls related to subscriber inquiries.• Monitored Call Tracking for responses from the administrative team, facilitating prompt call returns.• Followed up with customers within 24 hours after the initial phone call, providing updates on ongoing resolution efforts.• Acquired in-depth knowledge of product lines to enhance service delivery and effectively assist customers.• Managed customer interactions to optimize efficiency, reducing call length while ensuring high levels of satisfaction with company services.

Nigeria

• Facilitated communication with clients on behalf of the Creative Director through correspondence, notes, and meetings, ensuring a seamless flow of information.• Managed and maintained up-to-date and correctly stored interior samples, contributing to an organized and efficient workspace.• Collaborated with architects, contractors, and subcontractors to facilitate design updates, ensuring smooth coordination in project execution.• Established and maintained effective relationships with multiple suppliers, streamlining the procurement of products for various projects.• Executed diverse firm duties as required, demonstrating adaptability and a willingness to contribute to the overall success of the organization.

Nigeria

• Managed debit and credit card requests for clients, ensuring prompt processing and delivery.• Created customer profiles on the Internet banking platform/Etranzact, contributing to efficient account management.• Assisted branch marketers in processing foreign transfers and opening customer fixed deposit accounts, facilitating smooth banking operations.• Handled the opening of MasterCard and Visa credit and debit cards (prepaid and personalized), including the activation of SMS notifications.• Monitored and ensured the functionality of the Auto Teller Machine, guaranteeing continuous service availability.• Sold various e-banking products to customers, including Corporate Pay, Payment Engine, E-government-IGR, Cash cards, MasterCards, e-tranzact cards, and telephone banking.• Provided assistance to new and existing customers with various account services, such as account opening, check requests, and confirmation.• Conducted customer reference validation and confirmation to reduce the risk of credit fraud.• Verified customer signatures for embassies and other organizations as requested, maintaining accuracy and compliance.

Lagos State, Nigeria

• Oversaw the day-to-day operations of the travel agency, managing staff and ensuring a high level of customer service.• Developed and implemented strategies to increase sales and meet revenue targets, contributing to the overall growth of the agency.• Established and maintained strong relationships with airlines, hotels, and other travel partners, negotiating favorable terms and ensuring a wide range of travel options for clients.