Adeola Ejiata Email & Phone Number

Lagos, La, Ng

Obanikoro, Lagos State, Nigeria

Ikeja, Lagos State, Nigeria

I played a key role in elevating the guest experience and enhancing operational efficiency as a Front Desk Officer in a hotel and resort. The role required me to be the first point of contact for guests, setting the tone for their stay. I handled everything from reservations and check-ins to addressing inquiries and resolving issues. It was crucial to maintain a calm, professional demeanor while multitasking, as the front desk is the hub of activity, handling guest arrivals, departures, and any concerns that arose during their stay.One of the more significant challenges involved managing high guest volumes during peak seasons while maintaining personalized service. To address this, I introduced a streamlined check-in process that cut the average check-in time by 60%, reducing long wait times and increasing guest satisfaction. Additionally, I spearheaded a front desk staff training program, which contributed to a 75% reduction in guest complaints. This enhanced the team’s performance and led to a notable increase in overall guest satisfaction scores.Through a combination of personalized service, efficiency improvements, and strategic initiatives, I was able to make a lasting impact on both guest experiences and the hotel's overall success.

Ikorodu, Lagos State, Nigeria

One of my key contributions was organizing meetings and managing the MD’s calendar. Working in a dredging company can be highly dynamic and demanding, as the nature of the business involves coordinating multiple large-scale projects, managing teams across different locations, and adhering to strict timelines. The MD's schedule was often packed with site visits, project assessments, and high-level discussions with clients, contractors, and government agencies. Balancing these various commitments while ensuring the MD was fully prepared for each engagement required meticulous planning and adaptability.I had to ensure that meetings were prioritized according to project urgency and business impact, while also accounting for the unpredictable nature of on-site operations, such as weather delays or equipment breakdowns. This meant being proactive in adjusting schedules, communicating changes promptly, and ensuring all necessary materials and information were available ahead of time. Managing this complexity helped sharpen my organizational skills, improved my ability to juggle multiple priorities, and develop a keen sense of problem-solving under pressure.

Ibadan, Oyo State, Nigeria

This role marked my entry into the corporate world after graduation. I began with an intensive one-month sales training, where I excelled, leading to the confirmation of my employment. One of the most rewarding aspects of the job was managing a portfolio of high-net-worth clients. This experience provided valuable exposure to personalized service and relationship management, as I learned how to anticipate their unique needs and offer tailored solutions. Engaging with such discerning clients sharpened my sales approach, teaching me how to build trust and create long-term value, which ultimately led to a 15% increase in repeat business and strengthened customer loyalty. These skills laid the foundation for my continued success in sales, as I developed a more strategic, client-centered approach moving forward.