Adeola Olamide Email and Phone Number
Hello!I'm Adeola Olamide, a forward-thinking innovator who firmly believes that the heartbeat of any successful company is its extraordinary talent. I'm passionate about delivering unparalleled customer experiences, as a seasoned Customer Service professional, I have a proven track record in cultivating positive interactions. Through my journey, I have mastered the art of effective communication and problem-solving, ensuring each customer encounter is not just a transaction but a memorable engagement. My commitment goes beyond merely resolving issues; I am dedicated to guaranteeing the satisfaction of every customer, recognizing their unique needs and concerns. My strength lies in active listening - a skill that has allowed me to promptly and effectively address customer issues. This, coupled with my proficiency in managing challenging customer situations with unwavering professionalism and empathy, has been instrumental in maintaining high service standards.What sets me apart is my ability to turn each customer interaction into an opportunity for excellence. Consistently, I have received positive feedback, a testament to my dedication to going above and beyond expectations. I am not just a problem-solver; I am a relationship-builder, committed to creating positive and lasting impressions.Looking forward, I am eager to bring my passion for exceptional service to any customer-facing role. My multifaceted experience equips me to not only meet but exceed the expectations of both clients and customers.✉️: adeolaolamideb@gmail.com
Dave Abion Consulting
View- Website:
- daveabionconsulting.com
- Employees:
- 19
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Project ManagerUbot Consulting May 2024 - PresentLagos State, Nigeria- Proactively listens to staff concerns, promptly addressing and resolving issues to foster a positive work environment and inspire increased productivity.- Manages and updates employee files, meticulously documenting personnel actions to ensure accuracy and provide essential information for payroll and other administrative purposes.- Plans and oversees the recruitment process from initiation to completion, utilizing the company's recruitment grid system. This involves receiving requests, reviewing job descriptions, posting and sourcing candidates, conducting interviews, and extending offers.- Administers staff benefits and oversees contributory pensions, ensuring employees receive comprehensive and timely support.- Collaborates with cross-functional teams to ensure effective communication and coordination between departments.
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Educational SupportDave Abion Consulting Oct 2021 - Present- Orchestrated and executed robust recruitment strategies, resulting in a substantial influx of international students.- Successfully negotiated and finalized a strategic partnership with an international agent, fostering a 30% growth in profit margins.- Delivered personalized support and guidance to students, aligning their academic aspirations with tailored study-abroad plans.- Spearheaded individual improvement strategies, empowering students to achieve their educational goals effectively.- Offered comprehensive assistance to prospective international students, guiding them seamlessly through the application and enrollment processes.- Facilitated Visa applications, ensuring a smooth transition for students pursuing education abroad.- Elevated the quality of application materials by meticulously proofreading and editing Curriculum Vitae and Personal statements to align with the distinctive tone of each targeted educational institution.
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Social Media ManagerSocial Brand City Jul 2021 - PresentAbeokuta, Ogun, Nigeria- Developed and executed comprehensive social media strategies, leading to a 40% increase in overall engagement and a 25% growth in follower base within the first year.- Implemented data-driven approaches to optimize content, resulting in a 30% improvement in click-through rates and a 20% boost in conversion rates.- Orchestrated successful influencer collaborations, driving brand awareness and generating a 15% increase in online reach.- Established and maintained a consistent brand voice across multiple platforms, ensuring a cohesive and recognizable online presence.- Monitored and analyzed social media trends and competitor activities, providing actionable insights to enhance content and strategy.- Led cross-functional teams to execute high-impact social media campaigns, achieving 150% of the projected KPIs.- Managed advertising budgets effectively, optimizing campaigns for maximum ROI and achieving a 20% reduction in cost per acquisition.- Implemented crisis management protocols, swiftly addressing and resolving issues, maintaining brand integrity during challenging situations.- Introduced and managed social listening tools, extracting valuable consumer insights and feedback for continuous improvement.
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Customer Care RepSimply Green Limited Nov 2019 - Nov 2021- Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring overall customer satisfaction.- Managed a high volume of incoming calls, emails, and live chat interactions, consistently meeting or exceeding performance metrics.- Implemented proactive communication strategies, reducing customer wait times by 20% and improving overall service efficiency.- Recognized as a top-performing representative, achieving a customer satisfaction rating of 95% through effective problem-solving and empathetic communication.- Collaborated with cross-functional teams to streamline processes, resulting in a 15% increase in team - productivity.- Trained new team members on customer service protocols and best practices, contributing to a seamless onboarding process.- Played a key role in customer retention initiatives, resolving escalated issues and retaining 90% of at-risk customers.- Utilized CRM software to document customer interactions, ensuring accurate and comprehensive customer profiles for future reference.- Actively participated in weekly team meetings, contributing insights and feedback to improve overall service quality. -
Executive AssistantArise News Apr 2019 - Jul 2021Lagos State, Nigeria- Spearheaded the development and execution of a dynamic social media strategy that propelled the growth of a previously dormant account to approximately 900 engaged followers within a remarkably short period.- Demonstrated outstanding organizational skills by efficiently planning and coordinating schedules, contributing to the smooth functioning of daily operations.- Produced engaging text and video content for social media platforms, fostering increased audience engagement and brand visibility.- Played a pivotal role in the preparation of television show productions, providing valuable assistance to team members and contributing to the overall success of the shows. -
Customer Support OfficerXceptionelle Events Jun 2015 - Aug 2018Lagos State, Nigeria- Surpassed personal key performance indicators and individual targets consistently by a remarkable 35%, showcasing a commitment to excellence.- Negotiated beneficial deals, resulting in a 10% reduction in costs and contributing to overall budget efficiency.- Achieved an impressive 80% satisfaction rating by consistently and proactively resolving customer issues on the first call, emphasizing a customer-centric approach.- Leveraged strong interpersonal and communication skills to deliver exceptional service, tailoring advice and recommendations to meet individual customer needs.- Strategically endorsed additional services and products, fostering customer retention and cultivating future business opportunities.
Adeola Olamide Education Details
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Alliance Française De LagosFrench Language -
Our Lady Of Apostles Secondary School Ijebu Ode
Frequently Asked Questions about Adeola Olamide
What company does Adeola Olamide work for?
Adeola Olamide works for Dave Abion Consulting
What is Adeola Olamide's role at the current company?
Adeola Olamide's current role is Customer Support | Recruiting | Elevating Operations and Customer Experiences.
What schools did Adeola Olamide attend?
Adeola Olamide attended Alliance Française De Lagos, Our Lady Of Apostles Secondary School Ijebu Ode.
Who are Adeola Olamide's colleagues?
Adeola Olamide's colleagues are Moyosore (Oyesiku) Shobitan.
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Adeola Olamide
Member Ifeayin Energy Hubs Foundation Ll Msw Social Worker || B.Sc Sociology || Medical Diagnostic Marketing Strategist || Project Supervisor || Customers And Referral ServiceLagos Mainland -
Adeola Olamide
Human Resources || Anatomist || Aspiring Clinical Embryologist || Fashion ModelLagos
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