● Daily management and resolution of customer complaints. ● Handling and processing of chargeback claims related to acquisitions. ● Processing and management of refunds initiated by the acquirer. ● Prompt escalation of suspected fraudulent transactions. ● Resolution of chargeback disputes on VISA, Mastercard Connect, UPDMS, Extraswitch Arbiter 1.0 and 2.0, Quickteller, Flutterwave, Paystack, and internal, software usage for settlement of disputes. ● Investigating the claim made by the cardholder, requesting additional documentation from the merchant where necessary. ● Communicating with merchants about the status of their cases, providing them with instructions for submitting documentation, and answering questions about the process. ● Investigating the claim made by the cardholder, requesting additional documentation from the merchant where necessary. ● Reviewing documentation provided by merchants, contacting them as needed to gather more information, and making decisions about whether to approve or deny a claim. ● Ensuring appropriate processing of failed transactions as refunds and evaluation of transactions to ascertain their validity for refunds.● Logging chargeback claims on debit card transactions and card logistics on behalf of customers and merchants via arbiter 2.0 and I.D.R.S.

● Daily management and resolution of customer complaints. ● Handling and processing of chargeback claims related to acquisitions. ● Prompt escalation of suspected fraudulent transactions. ● Resolution of chargeback disputes on VISA, Mastercard Connect, UPDMS, Extraswitch Arbiter 1.0● Communicating with merchants about the status of their cases, providing them with instructions for submitting documentation, and answering questions about the process.● Manage end-to-end chargeback process, including investigation, documentation and resolution of disputed transactions.