Results-driven professional with over five years of experience in collection specialization and customer service, combined with about a year of hands-on experience as a QA Engineer Intern specializing in manual software testing. Proven track record in managing accounts, resolving customer inquiries, and ensuring software quality through meticulous testing. Adept at analyzing and improving processes to enhance both customer satisfaction and product reliability. Currently expanding skill set with software engineering training to integrate technical proficiency with a strong foundation in quality assurance and client relations. Committed to leveraging a unique blend of expertise to drive impactful solutions and continuous improvement.