Ana De Perez Email and Phone Number

As a tracking mail consultant, I present tracking solutions to all companies that can benefit by managing their mailing initiatives. TMM web based product provides mailers and end users with easy to understand, actionable reports which can be used to better manage business processes. Better management, which leads to improved customer experiences, translates to bottom-line improvements.Transforming current customer communications into powerful, profitable and efficient processes may be the edge your clients need. Our reports can provide managers with information to: Improve customer retention Eliminate waste Provide accurate and timely customer service Improve cash flow Increase response rates Improve call center productivity

Develop and manage the West Coast Account Management staff of 10. Oversee 650 clients throughout 3 facilities San Fernando Valley, Anaheim, and San Diego. Communicate with internal departments, Operations, Accounting, regarding client mail issues, and proactively find solutions to clients mailing needs. Develop our partnership with USPS Managers. With my team we achieved full customer retention for 2003.

Provided administration/training support to the Regional Operators across the country, ranging from day-to-day business issues with their publications to providing consultative business recommendations they could implement immediately. Some of responsibilities were to install management software and train them on using it for order management. I educated them on corporate procedures, art-work flow, and production process. I was the liaison between corporate office and the Regional/Franchisee Offices.