Aderius Sumlin Email & Phone Number

• Elevated to the role of Help Desk Support Specialist, specializing in basic break-fix issues, account management, and MFA setup for mobile devices within The Clorox Company's warehouse operations.
• Provide frontline support for resolving technical issues, including troubleshooting hardware and software problems, ensuring minimal downtime and optimal productivity.
• Manage account setups, password resets, and account lockouts, leveraging expertise in user account management systems.
• Facilitate MFA setup on users' mobile devices, enhancing security measures and ensuring compliance with company policies.Promoted: SAP specialist:
• Dispatch finish goods and create standard transfer orders, ensuring efficient logistics operations.
• Manage raw material inventory by receiving, ordering, and maintaining FIFO (First In, First Out) system.

Suwanee, Georgia, United States

• Served as a Help Desk Support Analyst, responsible for managing service requests and creating tickets to address technical issues within Habasit America's network infrastructure.
• Provided frontline support for end-users, troubleshooting, and resolving IT-related problems to minimize disruptions to business operations.
• Generated and managed service tickets to document reported issues and track their resolution progress, ensuring timely and effective problem resolution.
• Collaborated closely with team members to prioritize and escalate critical issues, facilitating prompt resolution and maintaining high levels of customer satisfaction.

United States

• Specialized in mobile device configuration for tablets, handheld devices, and laptops, ensuring optimal performance and functionality within Zonar Systems.
• Installed and configured Android and Windows operating systems on various mobile devices, tailoring configurations to meet specific parameters and requirements.
• Implemented access control measures by setting up access cards and access tags, enhancing security and restricting device access as needed.
• Provided comprehensive documentation of device configurations and specifications, facilitating efficient troubleshooting and maintenance.
• Managed billing processes and allocated accurate information to client accounts, ensuring transparency and accountability in financial transactions.

Masters Of Cybersecurity

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General

Useful Course Work: • Business Program & Web Design • Data Resource Management & Design • Information Systems Research • Business Systems.