Daniel Adesola Email & Phone Number

Hatfield, England, United Kingdom

The Ocado Logistics Talent Acquisition team manages high recruitment volumes for roles based within our operations, providing 360 degrees recruitment solutions in the sourcing, profiling, and onboarding of candidates.This involves working with key stakeholders to understand requirements, gather requirements and document these requirements across the year, to project and plan support for their business and operational requirements.

Essex, England, United Kingdom

Worked and led the recruitment team out of the Ilford Head office to manage a bespoke staffing solution for the Public (NHS Trusts and Hospitals) and private healthcare systems, centred mainly within, and around London.Oversaw the 360-recruitment process for the agency - sourcing, profiling, and eventual placement of validated healthcare professionals, mainly nurses and HCAs, into various NHS Trusts and hospitals, and private healthcare institutions, while managing clients’ expectations.Business development oversight which included actively marketing and profiling the company’s services to possible future clients via physical and virtual presentations, business proposals, etc.

Hatfield, England, United Kingdom

Worked closely with customers/shippers and carriers/haulier, utilising the company’s digital portal to ensure work/shipment is covered within agreed service levels; that issues are swiftly resolved or escalated, that administrative processes are diligently followed, and that our customers and carriers receive a best-in-class experience.Project support for end to end onboarding and integration of Digihaul’s digital portal with customer’s existing platform.Managed shipment orders end to end, monitored the platform to meet business KPIs such as OTIF, SLAs, etc.Successfully managed hypercare support to ensure seamless integration and clients’ maximal usage.

Lagos, Nigeria

Had dual oversight functions - Retail Business & Retail Operations. Core duties included:- Effectively managed a select portfolio of the banks products/services; and ensured that customers got a personalized delivery of same products/services.- Managed and deepened relationships with existing and prospective customers- Propagated the bank’s products; mobilized deposit liabilities through the various products and generated revenues.- Project manager interfacing between the Bank and Customer for the deployment of Bank’s infrastructure/platforms to customer businesses – e.g. API integration, Customised Payment Solutions, Banking Payments Platforms.- working with cross-functional teams to analyse, understand and interpret operational impacts; ensuring that opportunities of technology changes are maximised.

Lagos, Nigeria

- Interacted with customers professionally by phone, email, and in-person to provide information, resolution, and escalated issues/inquiries to appropriate staff members/business unit.- Improved team efficiency by training and mentoring individuals through diligent team meetings and goals setting.- Delivered exceptional levels of service to each customer by listening to concerns and answering questions.- Drove a culture of high performance and continuous improvement by establishing clear, measurable KPI metrics across branch sales, services, and operations.- Coached and developed 14 banking staff to consistently meet and exceed performance objectives.- Managed all aspects of daily branch operations, supervising a team of 14 banking staff.- Educated customers on best practices to achieve and maintain financial wellness through emerging bank technology, such as online and ATM offerings, alternate products and services, and bank-awareness, boosting client satisfaction score from 68% to 85%.- Used knowledge of bank services, products, and processes to manage customer-related issues with 60% first-time resolution.- Maximised branch performance by building and executing a variety of change management activities, such as readiness assessments, planning, budgeting, and forecasting, and regulatory compliance.- Reduced, and in some cases, eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.- Oversaw all business transactions, including financial and account maintenance transactions, ensuring constant compliance with bank policies, procedures, and internal audit requirements.- Ensured the Branch's conformed with regulatory bodies' policies on funds transfer – CBN, EFCC, NFIU, etc and rendered periodic financial and reconciliation reports.

Lagos, Nigeria

- Organised and coordinated smooth and efficient day-to day running of the branch’s customer service unit. - Ensured compliance with the bank’s policies and procedures were adhered to at all times e.g KYC (Know your customer), AML (Anti money laundering) and CFT(Combating the finance of terrorism).- New customer onboarding – ensured that all newly onboarded customers met prerequisite KYC, KYCD, DD and EDD requirements.- Ensures that suspicious transactions were escalated to the appropriate department. - Led and managed the Finacle 10 Project (The Bank’s core application software) migration; successfully achieving a 98% customer satisfaction during the change, while minimizing downtime. - Coordinated with all branches within Lagos Island Group, Lagos – Nigeria, to gain simultaneous real-time test-run of the software effectiveness and efficiency; and effectively handled and resolved all complaints that were raised during the migration by channelling them to the appropriate IT unit of the bank, while also ensuring minimal disruption to regular bank operations. - Coordinated the change in management that was required to establish a new cash centre that serviced the Zone. - Deployed high quality managerial skills to run the cash centre in Lagos Apapa Port, Lagos State ensuring effective day-to-day running and management. - Responsible for planning and managing monthly salary payments usually in excess of N1 Billion ($1,850,000.00); managed the risks and personnel involved in cash movements to and from the cash centre.

Lagos, Nigeria

- Enhancement of overall customers' banking experience by delivering an exceptional level of service to each customer - listening to concerns and answering questions.• Grew client base through continued levels of outstanding service, such as dormant account reactivation and cross selling.• Improved team efficiency by training and mentoring individuals through diligent team meetings and setting goals.• Maintained compliance to regulatory body(s) policy – CBN, EFCC, etc.• Ensured prompt documentation and resolution of customer complaints and requests.• Interfaced between the Branch Operations team and the Regional Management team by rendering management report for the branch on customer trends, complaints, suggestions, etc.

Lagos, Nigeria

• Effectively managed customer database which helped track adequately, customer trends, and improved customer feedback on bank products, which in turn, increased branch's rating on Money Transfer and E-banking products, bank wide.• Collaborated with sales, marketing and support teams to launch products on time and within budget.• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.• Monitored market trends and competitor performance and analysed gaps to update promotional strategies and maximise sales.• Boosted customer base penetration by 35% by devising creative promotional approaches.• Defined and analysed metrics to measure product performance.• Managed the branch's Money Transfer products – Western Union, I-cash local/international; as well as drive the E-banking products – I-mobile, Internet banking, card products, etc.

Ikeja, Lagos, Nigeria

- Member of team that set up the call centre and initiated Mouka's SLAs.- Maintained monthly target of converting 60% of inquiries to actual purchases.- Handled escalated customer queries with continued professionalism, providing timely, effective resolutions.- Monitored incoming and outgoing call quality, implementing additional staff training as needed to uphold quality standards.- Coordinated and supervised work activities of 6 direct reports.- Provided faultless levels of customer care through prompt and empathetic resolution, attention to details; improving satisfaction ratings by 65%.- Oversaw high volume call-taking of up to 300 calls per day.- Handled first level conflict resolution.- Supervised the call centre to ensure conformity to SLAs.

Ikeja, Lagos, Nigeria

- Was a member of the sales & marketing team that reached a record N1b sale in one month.- Successfully developed and maintained a customer database for the organization.- Managed the delivery of marketing activities such as merchandising, branding and marketing communications, working collaboratively with key stakeholders to ensure campaigns were expertly planned and executed.• Motivated a team of 4 staff members to consistently exceed conversion rate and on-boarding of new prospects year-on-year.• Partnered with sales representatives during customer consultations to build agency and customer relations.• Developed and implemented brand standards, style guides, tone of voice and Training materials to achieve cohesive marketing outputs.• Worked closely with Product Managers to develop accurate and cost-effective product marketing plans, analysing results to adjust marketing efforts as needed.• Directed strategic support for senior leadership, providing detailed analysis for new business opportunities, while consolidating current business and building relations with customers.• Reduced process lags by managing employees and administering training on best practices to ensure optimal productivity.• Supported development and implementation of a cohesive marketing strategy, identifying macro trends, complex challenges and opportunities to drive sales.• Coordinated marketing activities with distributors nationwide.• Liaised with media and external community(s) and kept track of Sales & Marketing trends• Generated management reports & provided support functions for the Sales/Marketing team• Interfaced between the Sales teams and the Marketing Department to ensure that both units could function interdependently with minimal friction.

World renowned Avery weighing scales and coding systems.Market retention and expansion strategist-South west territory.

B.A, English Linguistics

English linguistics, as a course, introduced and exposed me to the world of communication. My interest was in the area of Effective.

Education record