I am Adetola Adeyemo, a seasoned Customer Success Manager with a proven track record of driving sales operations and enhancing customer service delivery in service industries. With over three years of experience, I excel in developing and implementing growth strategies to boost customer retention.In my previous roles as a Customer Success Manager, I generated periodic activity and performance reports, providing insights to Unit Heads and relevant stakeholders for informed decision-making. I also managed complex complaints from clients to ensure swift resolution and maintain high levels of customer satisfaction. My competencies encompass effective communication, relationship-building, and problem-solving skills, which are instrumental in fostering positive client interactions and addressing their concerns promptly.Additionally, I have technical proficiency in utilizing CRM tools to document enrollee correspondence and maintain comprehensive records of client interactions, transactions, comments, and complaints for reference and analysis. My commitment to excellence, proficiency in leveraging various CRM tools, and strategic approach to customer success sets me apart in the field. The following is a summary of my professional achievements:✳ Engaged with over 100 clients daily, delivering high-quality support and ensuring prompt resolution of customer inquiries, complaints, and requests within Service Level Agreements (SLAs).✳ Facilitated the professional training of newly onboarded RCOs, and supported the team lead in mentoring a team of not less than 10 service agents, motivating them to achieve performance targets.✳ Executed streamlined administrative support to elevate customer account analysis processes for internal and external clients, yielding improved efficiency and heightened client satisfaction.✳ Coordinated cross-selling and upselling of health management services, expanding customer portfolios by 25% and enhancing revenue streams for the organisation.My extensive background and enthusiasm for fostering collaborative success position me as an ideal ally in achieving outstanding outcomes together. Let's connect and explore how my expertise in customer success management can enhance and contribute to the success of organisations.
-
Customer Success LeadGolemonLagos, Nigeria
-
Manager, Customer SuccessGolemon Jul 2024 - PresentNigeria
-
Senior Reliance Care OfficerReliance Hmo Feb 2023 - Jul 2024Lagos, Nigeria• Successfully manages a portfolio of 100+ high-value clients weekly, ensuring prompt resolution of issues and overall client satisfaction. • Facilitates the professional training of newly onboarded Reliance Care Officers and supports the team lead in mentoring a team of at least 10 service agents.• Implements competency-based assessments and quality assurance checks to identify skill gaps, organize training sessions, and enhance overall team performance and efficiency. • Serves as the first point of contact for managing and resolving escalations for junior agents, acting as a certified subject matter expert in clinical services• Addresses complex customer issues and inquiries with an in-depth knowledge of health insurance processes. -
Reliance Care OfficerReliance Health Apr 2021 - Feb 2023• Engaged with over 100 clients daily, delivering high-quality support and ensuring prompt resolution of customer inquiries, complaints, and requests within Service Level Agreements (SLAs).• Coordinated cross-selling and upselling of health management services, expanding customer portfolios by 25% and enhancing revenue streams for the organization.• Utilized CRM tools in documenting enrollee correspondence and maintained comprehensive records of client interactions, transactions, comments, and complaints for reference and analysis.• Generated periodic activity and performance reports, providing data-driven insights to Unit Heads and relevant stakeholders for informed decision-making.• Managed complex ticket complaints from retail and institutional clients, ensuring swift resolution and maintaining high levels of customer satisfaction.
-
Technical RecruiterCodenest Africa Aug 2020 - Oct 2020• Supervised the complete recruitment process, from sourcing to onboarding, and ensured a streamlined and efficient talent acquisition process at Codenest Africa.• Coordinated, scheduled, and documented client meetings, fostering positive client relationships and ensuring effective communication throughout the engagement process.• Directed corporate clients on talent sourcing and recruitment management software, contributing valuable insights to enhance recruitment processes.• Provided comprehensive administrative support by conducting customer account analysis for both internal and external clients to facilitate seamless business operations. -
Production And Quality Assurance OfficerBotosoft Technologies Limited Mar 2020 - Apr 2020Lagos, Nigeria• Implemented precise encoding techniques for examination ID cards, guaranteeing adherence to standard printing practices.• Organized and labeled ID cards chronologically and streamlined the timely processing and distribution of products.• Scheduled routine maintenance for printing equipment to avert potential malfunctions and complete breakdowns.• Conducted process improvements that optimized the production workflow, leading to increased efficiency and effectiveness in the production of ID cards. -
Executive AssistantMcfabian Franklyn Consulting Nov 2017 - May 2018Bauchi State• Streamlined and managed the CEO's calendar and itinerary by coordinating meetings and appointments to enhance time management and productivity.• Led the maintenance of high standards of corporate communication by preparing and proofreading error-free corporate and business documents for team members.• Coordinated executive communications through various channels, including email and phone, and drafted letters and profiles to contribute effective and polished correspondence.• Monitored and supported CEO-led projects by conducting thorough research and preparing insightful reports.
-
Administrative AssistantMinistry Of Information, Culture And Tourism Jul 2017 - May 2018Bauchi State,Nigeria• Performed seamless office operations by optimizing administrative workflows, and ensuring timely task completion to enhance overall efficiency.• Managed complex calendars for multiple executives and facilitated well-coordinated and smooth scheduling.• Maintained a high level of accuracy and professionalism in handling corporate documents, including proofreading and editing which resulted in error-free and polished communications.• Fostered a collaborative work environment by coordinating team meetings, disseminating key information, and providing support for various projects.
Adetola Adeyemo Education Details
-
Literature-In-English
Frequently Asked Questions about Adetola Adeyemo
What company does Adetola Adeyemo work for?
Adetola Adeyemo works for Golemon
What is Adetola Adeyemo's role at the current company?
Adetola Adeyemo's current role is Customer Success Lead.
What schools did Adetola Adeyemo attend?
Adetola Adeyemo attended Obafemi Awolowo University.
Not the Adetola Adeyemo you were looking for?
-
Adetola Ajekola
Customer Service Manager || Team Lead||Customer Success || Customer Service || Customer Engagement || Customer Support || Customer Operations.Lagos State, Nigeria -
-
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial