Tola Juba Email & Phone Number

United Kingdom

London, England, United Kingdom

Brighton / London

Brighton, United Kingdom

Croydon, Greater London, England

- To maximize broker/partner individual and/or Small Group business sales and renewals through telephone selling techniques, as well as face-to-face meetings as required within agreed Company Service Standards and compliance requirements.My duties Include:• Being the main point of contact for all UK / EU brokers and channel partners for individual/SME new business enquiries, providing quotations and converting enquirers to new members in accordance with written procedures and processes and in strict compliance with any relevant statutory or regulatory requirements.• Intermediary Portfolio Management – Managing the entire UK / Europe Broker portfolio for individual and small SME business for new sales / business development, and being the central point of contact for such brokers for all new business / Sales queries.• Managing 75% of the company’s Preferred Provider Agreements (PPA deals) held with key brokers, providing support, training, advice and thus converting generated leads to won business in order to hit set individual and team targets. • Maintain an up-to-date knowledge of technical terms, conditions, exclusions and rating structure of the Healthcare Plans and providing brokers with training, knowledge and support to brokers to ensure they are educated on Aetna Health Insurance products to promote and sell competently to clients.• Point of escalation from the Sales Support and Service Teams for complex Sales query management and resolution.

Brighton, Brighton And Hove, England

- Providing Sales support to our global Intermediary / broker network. Specifically to offer sales advice and accurate, prompt quotations on BUPA International’s product range with agreed targets; service levels and call quality measures.My duties included:• Handling inbound and outbound sales calls from UK / European Intermediaries to generate sales opportunities to further increase the potential of conversion and sales, converting such calls into new registrations therefore ensuring that we reach agreed regional and team sales targets. • Generating outbound calls to ensure that all quotes/leads within the region are secured by regular follow-ups with a view for conversion. • Providing Intermediaries with a high level of sales support at all times ensuring that they are educated and developed on products and procedures by clear, consistent communication.• Ensuring all necessary sales tasks are completed accurately and within agreed time limits to provide a high standard of delivery and maintain an effective and functional inbound/outbound service level. • Taking responsibility for Intermediaries based within region, to improve the contact relationship and ultimately increase membership net growth.• Keeping abreast of competitor activity and products; sharing new information with the Intermediary Sales Team Leader, colleagues and regional Sales Teams.• Ensuring all necessary sales tasks are completed accurately and within agreed time limits to provide a high standard of delivery and maintain an effective and functional inbound/outbound service level.• Intermediary (broker) Account / Portfolio Management – Managing and administering broker portfolios, negotiating renewal terms for both Individual and Company accounts to ensure retention and growth in line with the agreed team and departmental targets.• Point of escalation from the Sales Support and Service Teams for complex query management and resolution.

Brighton, Brighton And Hove, England

- Providing a dedicated and comprehensive service to our key UK / European Intermediaries and business-to-business customers. Aiding the business to maintain and grow our customer base with a pro-active approach to providing excellent customer service. My duties included:• Taking ownership and seek to resolve queries from our brokers / business customers via letter, fax, e-mails, telephone calls• Establishing and developing effective relationships by managing a regional portfolio of broker business.• Building and maintain working relationships with external direct customers.• Taking responsibility for ensuring that the computer records reflect up to date communications with the member / broker / Company Secretary so that enquiries can be dealt with quickly and efficiently • Liaising, negotiating and co-ordination with other teams to ensure customer focused action• Achieving customer-focused decision-making using judgement skills and utilising agreed authority levels. • Client Relationship Management duties / Business Development and support.

Brighton, Brighton And Hove, England

My duties included:• Handling requests for pre-authorisation of treatment received from member / provider / group secretary / intermediary / other contacts.• Receiving request via fax/email and telephone and pro-actively responding in the most appropriate format, preferably by telephone, to all parties involved and relevant to the request.• Using the relevant tools and training to provide the highest level of customer service, whilst implementing business policy and rules.• Taking ownership of enquiries and liaising between departments to provide a 'seamless service' to customers.• Providing feedback and recommendations for business improvements on pre-authorisation processes and procedures.

Haywards Heath, West Sussex, United Kingdom

My duties included:• Inbound Telesales / Customer Service - Sales and general administration of Travel Insurance policies on behalf of the company and key corporate clients to the public.• Health Screening / Medical Declaration processing as part of Travel insurance policy sales and policy administration.• SME providing Home Emergency / Domestic assistance to High Net Worth clients on behalf of our key HNW Home Emergency Assistance provider.• Sales and general administration of Motor Breakdown Assistance policies. • Claims call handling – Providing initial assistance regarding travel insurance policy wording, handling initial claims enquiries regarding travel insurance policies underwritten by Europ Assistance.

Bread Street, London, United Kingdom

Support to the Head of Customer Care for Business / Corporate Banking (GB / NI) in all customer care duties. My principal accountabilities included:• Complaint Handling: Direct customer complaints management, & complaint handling support to Relationship Managers & Customer Service Managers across GB / NI.• Training: Assisting with production & delivery of Complaint Handling training to business according to FSA & internal guidelines.• MIS / Reporting: Management Information production and analysis to senior management, BCB Board, Compliance Sub Group & Financial Risk Management Group in line with UKFS.• MIS / Reporting: Management Information production and analysis to senior management, BCB Board, Compliance Sub Group & Financial Risk Management Group in line with UKFS.• Compliance: Compliance & Operational Risk Monitoring / sampling for adherence to Internal Policies & procedures and Internal Complaints Procedures.• Team Administration: The maintenance, storage/archiving & actioning of all correspondence received into unit by email, post and internally.

Bachelor Of Arts (B.A.), Business/Commerce, General (Pt)

Bachelor Of Science (Bsc), Business Information Systems With Management (Pt)

Gce A Levels, Geography, Economics

Gce O Levels