Adetorera S. Email & Phone Number

Marina, Lagos

• Provides strategic and operational Human Resources support to over 870 employees across multiple business functions and C-level positions in over 5 geographical regions.
• Assists the organization in the development of over 22 departments within the Finance, Risk, and Managing Directors group, while ensuring employee effectiveness, manpower planning, budget preparation, and adherence.
• Maintains 90% optimal manning levels in the organization by driving employee mobility, career… Show more
• Maintains 90% optimal manning levels in the organization by driving employee mobility, career progression, and succession planning, also efficiently oversees employee attendance, work schedules, and leave management.
• Post job openings, conduct interviews, and provides recommendations on hiring decisions to management, also supports the onboarding and confirmation process of new hires.
• Liaises with business leaders to define and execute retention strategies to continually develop and retain high performers, also utilizes a performance improvement plan to train, counsel, and mentor employees.

Iganmu, Lagos

• Collaborated with the management to gather and analyze operational information, also developed a holistic change management approach for the optimization of the shared services center that addressed stakeholder’s needs.
• Prepared change management strategies to reduce expenses, increase revenue, and maximize efficiency, also developed and executed rollout communication plans as well as constructed targeted communications to key.
• Consulted… Show more
• Consulted with staff members to identify and manage detailed change management road map to guide implementation of change management strategy, also identified appropriate communication channels and events to adequately.
• Assisted with the restructuring of the staff component to optimize the effective implementation of the project and conducted change workshops to identify and analyze all relevant stakeholders and stakeholder groups to.

Marina, Lagos

• Contribute to a positive work environment that encourages productivity, professionalism, and teamwork, also drove employee engagement, development, and employee branding initiatives to drive a people-first culture of.
• Worked as part of a cross-functional team to identify synergies and efficiencies between employees and within various departments, also maintained compliance with all people practices (dress code, grooming, etiquette.
• Developed and maintained a solid… Show more
• Developed and maintained a solid and effective working relationship with the Human Resource and corporate communication units and other stakeholders by assisting in the implementation of HR transformation strategies.

Marina, Lagos

• Developed and implemented compensation and rewards packages and policies aligned with the organization's strategy, also assessed employees' needs utilizing different elevation methods and techniques
• Analyzed data from survey sources to determine internal and external competitiveness, as well as maintained confidentiality of all information in line with the policies in the Information Security Handbook.
• Promptly and accurately handled staff loan administration process in compliance… Show more
• Promptly and accurately handled staff loan administration process in compliance with necessary CBN requirements to mitigate possible losses, also responded to all loan inquiries and queries ensuring prompt resolutions.
• Prepared and submitted ad-hoc compensation and budget-related reports to the management, also collaborated with PFA (Pension Fund Administrators) on administration and payment of pension due to ex-staff/beneficiaries.

Nigeria

• Effectively handles 90+ calls daily, signs up new customers, retrieves customer data, presents relevant product information, also ensures high regard for client satisfaction, retention, and dependability in performance.
• Obtains details of complaints both transactional and non-transactional and provides solutions to ensure client satisfaction and retention also escalates complex issues to the necessary department for prompt resolves.
• Accurately documented calls regarding… Show more
• Accurately documented calls regarding client’s inquiries using the CRM tools, communicated using customer-friendly and appropriate language, to handle disputes consistent with the company’s standards and policies. Show.

Lagos

Contributed to the strategy tuning which led to a brand differentiation position.

Lagos

Bachelor Of Arts (Ba), Mass Communication/Public Relations & Advertising

Arts