Richard Adetula Cc Email & Phone Number

Nigeria

Lagos State, Nigeria

- Successfully implemented and integrated a SIEM (Security Information and Event Management) solution, such as Splunk or IBM QRadar, to effectively monitor and analyze security events across the network, leading to faster detection and response to potential threats- Implemented and configured a next-generation firewall, such as Palo Alto Networks or Cisco Firepower, to enhance network security and protect against advanced cyber attacks- Utilized penetration testing tools like Burp Suite or Metasploit to identify and remediate vulnerabilities in the network and applications, resulting in improved overall security posture- Implemented endpoint security solutions such as CrowdStrike or Symantec Endpoint Protection to secure end-user devices and prevent malware infections

Lagos State, Nigeria

Provided advanced level 3 IT support for end-user hardware (desktops, laptops, phones, printers, and peripherals) and software (Windows, MacOS, Microsoft Office, and other applications).• Diagnosed and resolved escalated technical tickets, performing deep dives to ensure proper issue resolution.• Participated in the research, planning, and deployment of projects involving LAN, WAN, and servers.• Provisioned laptops, desktops, and phones; installed and upgraded OS/applications on various devices.• Managed Service Desk requests, ensuring adherence to defined SLA.• Maintained IT inventory and coordinated with the Procurement department for timely delivery of IT equipmentMonitored and reported network failures, taking corrective actions to maintain LAN and WAN network integrity.• Reviewed security vulnerabilities in both cloud and on-premises infrastructure, implementing necessary remediation measures.• Maintained Companies' IT infrastructure, servicing printers, scanners, and other devices.• Escalated unresolved issues to relevant specialists promptly.• Documented technical issues, root causes, and solutions; contributed to the IT knowledge base with user guides.

Lagos State, Nigeria

Delivered level 2 IT support, resolving a wide range of technical issues for end-users.• Assisted in the installation and configuration of hardware and software, ensuring optimal performance.• Managed user accounts and access permissions in line with security policies.• Coordinated with level 1 support to ensure the seamless resolution of escalated issues.• Conducted routine maintenance and updates on IT systems to prevent disruptions.• Provided training and support for end-users on new technologies and applications.

Lagos State, Nigeria

Key Achievements: Introduced a client segmentation strategy, resulting in a 30% improvement in client engagement and satisfaction. Managed a diverse portfolio, achieving a 10% increase in revenue through upselling and cross-selling. Implemented a streamlined communication process, reducing response time to client inquiries by 20%. Conducted regular client reviews to assess financial performance and identify areas for improvement. Collaborated with internal teams to customize financial products and services based on client needs.Prepared and delivered presentations to clients, showcasing the value proposition of the company's offerings.Ensured compliance with regulatory requirements and company policies.