Currently serving as the Senior Business Analyst on the team developing the Portal Authentication and Entitlement project, which involces the migration and standardization of the bank’s customer base to an enhanced and more secure authentication service.● Conducted in-depth requirement-gathering sessions with leadership, business teams, relationship managers, and other project stakeholders to gain a comprehensive understanding of the bank's needs.● Evaluated and analyzed the existing state of authentication services, conducting a gap analysis to formulate future goals and objectives.● Serve as a liaison between technical teams, business stakeholders, and subject matter experts, ensuring seamless communication of requirements.● Consistently communicate project updates, milestones, and challenges to leadership and other pertinent stakeholders.● Create clear and concise user stories based on business requirements and defined acceptance criteria to guarantee alignment with project objectives.● Engage in solution development, creating schematic models, mock-ups, specifications, and process models incollaboration with the development team to ensure alignment with project goals.● Effectively prioritize and manage the product backlog for the development team using Azure DevOps, enhancing efficiency in backlog management.● Collaborate closely with product owners to maintain the relevance and prioritization of the product backlog.● Participate in backlog grooming sessions, refining and updating backlog items to enhance project planning.● Create visual aids such as use case diagrams, sequence diagrams, and activity diagrams using tools like Visio.● Document workflows and operational processes related to authentication services, ensuring clarity and accessibility of information.● Identify potential risks associated with project implementation and authentication services.● Work on mitigating impediments to ensure the timely achievement of project timelines.

• Serve as the bridge between the IT, product, and sales teams to understand customer demand for new features and prioritize the product roadmap • Define product vision, strategy and road map. Build deep understanding of user needs and gather requirements• Elicit, document and prioritize business requirements. Analyze current state of systems and perform gap analysis• Act as liaison between staff, Business stakeholders, Subject Matter Experts (SMEs) and technical team to effectively translate all requirements when needed• Create and develop user stories based on business requirements• Develop solutions composed of schematic models, mock-ups, specifications, and process models• Create test cases and conduct user acceptance testing• Prioritize change requests and build a backlog for the development team leveraging JIRA and Confluence• Collaborate closely with product owners on backlog grooming to keep product backlog relevant and prioritized• Work with product owners, SMEs, and architecture team to document requirements to implement mobility based on Agile Methodology Approach• Create Use Case Diagram, Sequence Diagram and Activities Diagram, after accessing scope of project and understanding business process using Visio• Conduct requirement-gathering sessions with stakeholders to capture use cases, business processes, data, and technology requirements• Identify and mitigate any impediments to ensure that all feature deadlines are met and completed by the team

• Engaged with clients to gather software requirements, business rules and ensured alignment with the development team by translating stakeholder requirements into tangible deliverables such as functional specifications, use cases, user stories, workflow diagrams, and data flow diagrams• Evaluated the risks related to requirements implementation, testing processes, project communications, and training processes• Involved in different levels of testing including functional, regression, user acceptance, integration, and performance to verify and validate the requirements• Monitored projects through SDLC process using Agile/Scrum Methodology• Worked with product owners, IT SMEs, and architecture team to document requirements to implement mobility based on Agile Methodology Approach• Participated in knowledge transfer sessions conducted by customers/other business teams and provided feedback on requirements• Owned the planning and scheduling of sprints, articulated the product vision to developers, and clearly defined the product goals before the start of each sprint• Designed workflows and operations charts, documenting existing procedures to determine inefficiencies and waste

• Analyzed functional/non-functional requirements and sought clarifications for a better understanding of requirements• Based on the understanding of the requirements and system upstream & downstream, provided feedback and inputs on gaps in requirements and technical feasibility of requirements• Collaborated with other business analysts to revise, update requirements and scope, and assisted in client/stakeholder meetings• Reviewed and interpreted user feedback and frequently researched to stay on top of trends, reporting insights to the team• Created user story acceptance criteria to achieve buy-in from stakeholders, and refined stories with Scrum teams