Adewunmi Ogunsan Email & Phone Number

Canada

• Investigate all threats and provide security guidelines for managing network environment and identifying network vulnerabilities.
• Respond to security incidents promptly and effectively using established incident response plans in coordination with relevant teams.
• Maintain awareness of new cyber threats, vulnerabilities, and technologies to keep the organization safe and secure.
• Conduct Cybersecurity threat assessments and recommend appropriate controls and countermeasures in alignment with organizational standards and policies.
• Deploy security patches and updates to protect systems from vulnerabilities.
• Conduct technical analysis and triage based on triggered alerts to determine the severity, impact, scope, and corresponding response actions.

Canada

• Handle inbound customers service calls.
• Understand and strive to meet or exceed metrics while providing excellent customer service.
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems for problem solving and decision-making purposes.
• Experiencing Canadian work culture.

Lagos, Nigeria

• Provided Network Integration, Monitoring and Support of links Voice, Data and Internet to over 3000 customers in all locations in Nigeria yielding an annual revenue of over N37 Billion ($83 Million).
• Functioned as a Technical Account Manager (TAM) for high revenue yielding customers across different sectors, acting as a single point of contact (SPOC) for timely resolution and management outage incidences.
• Functioned as a Field Operation Support for the purposed of integrating new services on our network and for ensuring end-to-end connectivity testing of testing of the new services for quality check.
• Functioned as a Field Operation support for proactive and timely resolution of outages which may occur on services, for the purpose of maintaining SLA agreement.
• Designed network for stability, bearing in mind the redundancy & reliability of the network for a better and quality service to customer and thereby surpassing the stated SLA.
• Designed, coordinated, and implemented wholesale bandwidth, Internet, Direct Connect, GPRS APN, IP/MPLS, IPLC and lease line solutions for Enterprise Clients which also included IP Address Management.

Lagos, Nigeria

• Functioned as a NOC support engineer managing over 300 layer 3 Switches and Routers which is part of an MPLS cloud carrying 3000 services being managed by my team.
• Functioned as a Field Operation Support for the purposed of integrating new services on our network and for ensuring end-to-end connectivity testing of the new services for quality check.
• Functioned as a Field Operation support for proactive and timely resolution of outages which may occur on services, for the purpose of maintaining SLA agreement.
• Site visit to customer’s end (CE) for purpose of outage resolution, microwave radio configuration and replacement of faulty or damaged equipment (IDU, ODU, power adapter, antenna, RF cables, Fiber patch cords, fiber.
• Functioned as a Field Operation support for the purpose of issue troubleshooting on Vendor specific equipment such Alcatel Radio, Ceragon IP10, IP20, IP50 Radio, NERA Xtend Radio, ZTE radio, Exalt Radio.
• Site visit to Glo BTS, BSC, MSC for switches and router installations, configuration and integration for the purpose of network expansion and upgrade.

Nigeria

• Ensured 24/7 network monitoring and support of all voice, data and internet services;
• Provided first level escalation point for companies.
• Monitored the collation designation of escalated faults on services to the customers and worked out troubleshooting steps to ensure the resolution of faults within SLA.
• Coordinated the engineer team members and delegated duties to increase customer support and also enable prompt response to escalated faults.
• Provided back-end support to field engineers for quick resolution of faults.
• Ensured that active network equipments are up and running 24/7 round the clock.

Cybersecurity

Bachelor Of Science - Bsc, Computer Science