• Providing world-class customer experience with every interaction• Engage and empathize with customers to support and resolve technical issues• Develop, foster and maintain highly effective customer interaction• Support installation, configuration, and support of Microsoft Office 365 on various platforms• Accurately document all work performed through ticketing system including details and outcomes• Ensure accurate and timely resolution of all assigned issues• Escalate product bugs or unresolvable cases• Notice trends and report reoccurring problems• Develop, foster and maintain effective working relationships with engineering to enhance thecustomer experience• Update O365 licenses, subscriptions and user management as necessary• knowledge sharing with teammates and guide them in the resolution of complex technicalproblems• Collaborate with team members to enhance the customer experience• Increase engagement with O365• knowledge sharing amongst the Microsoft support program community via solution documents,social media, technical communities and training recommendations• Participate in product testing, tool building and pilot new projects• Enforce a high-quality customer service culture• Stay up to date with technological changes in the industry with internal and external training• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems

• Provides exceptional customer service, addressing inquiries and assisting with banking needs.• Manages various types of accounts, such as checking, savings, and certificates of deposit.• Educates customers about the bank's product offerings, including loans, credit cards, and online banking.• Resolves customer issues, including account discrepancies and transaction disputes.• Identifies and promotes opportunities to cross-sell bank products and services.• Ensures compliance with banking regulations, policies, and procedures.• Maintains accurate customer records and documentation.• Refers potential leads for investment, mortgage, and financial planning services.• Collaborates with colleagues and departments to deliver a seamless customer experience.