Leading sales and driving competitive sales through excellent customer service as well as managing our clients and customer bases.Provide directions, instructions and guidance to a group of team members ensuring that organizational goals are achieved.Supporting the enterprise sales team to close on sales by ensuring prompt provisioning of corporate lines and preferred service installation.Proactively assesses, clarifies, and validates corporate client’s needs on an ongoing basis… Show more Leading sales and driving competitive sales through excellent customer service as well as managing our clients and customer bases.Provide directions, instructions and guidance to a group of team members ensuring that organizational goals are achieved.Supporting the enterprise sales team to close on sales by ensuring prompt provisioning of corporate lines and preferred service installation.Proactively assesses, clarifies, and validates corporate client’s needs on an ongoing basis while guaranteeing high level of customer service.Provide support to enterprise customers through thorough troubleshooting and effective problem solving skills.Resolve billing issues escalated to the corporate care team from enterprise sales and ensuring that issues are escalated to the appropriate unit for resolution.Manage quality communication, customer support and product presentation for corporate clients.Provide information to prospective clients about the advantages of the products and services offered and follow up with them in order to close the business deals.Executed outbound calls to existing customer base resulting in 80% increase in sales.Develop strong customer relationships in order to retain customers through prompt resolution of issues.Develop creative strategies to resolve customer issues including interviewing them to take their feedback and incorporate it into the growth plan.Up to date and in-depth knowledge of the Mobile Number Portability (MNP) process, its development and competitor practices.Prepares /compiles agreed periodic reporting for the MNP monthly strategic meetings.Collaborate with NCC, sales, enterprise sales, and operations to ensure flawless execution of all MNP activities.Promptly respond to general inquiries from members, staff and clients via e-mail.Work under strict deadlines to ensure SLA is met and respond to service requests and emergency call-outs. Show less

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to… Show more Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced service center policies, procedures and quality assurance measures.Assisted with the development of the call center’s operations, quality and training processes. Show less