David Franklin Email & Phone Number

Rockford, Illinois, US

• During my career with MPOWR Envision, I led strategic vision, planning and implementation for the B2B SaaS startup as well as developed a collaborative team environment and culture of innovation to propel business.
• I delivered initial MPOWR Envision MVP to market within nine months through leading product vision, roadmap and pricing strategy, feature design, and engineering delivery.
• I achieved year-over-year account growth of 178% with MRR growth of 765%, maintained 102% Net Revenue Retention, and achieved 12-month Customer Churn Rate of only 4%.
• I led the team to attain 5-stars and High Performer badges by Capterra, and secured Momentum Leader and Best Support badges by G2, as well as the highest customer service ranking and 100% quality of support rating in.
• I completed SOC 2 Type II certification and implemented HIPAA compliance programs in 2021 and 2022 while ensuring compliance with applicable policies and procedures.
• I optimized employee engagement and developed a culture of recognition and performance excellence to achieve strategic goals.

Rockford, IL, US

• While working as VP of IT, I directed all facets of IT from the C-Suite, including Enterprise Applications, IT Operations, Cybersecurity, and Support Services, as well as the Enterprise Portfolio Management Office.
• I received four promotions within six years and recognized by executive leadership for demonstrating dedication and performance excellence in IT leadership.
• I headed launch of a B2B e-commerce site within 3 weeks to support PPE requirements for first responders and hospital systems during the COVID-19 pandemic.
• I reduced costs, enhanced IT capability, and decreased dependence on custom software by over 50% through implementation of four new core enterprise platforms within two years, consolidating or replacing nearly 60.
• I improved productivity, decreased waste, and optimized strategic alignment and prioritization of IT projects through creation and leadership of a new five-person Enterprise Portfolio Management Office (EPMO) to.

Rockford, IL, US

• While working as VP of IT with SupplyCore, I also directed the day-to-day operations of the SupplyCore Technology Group (MPOWR), a 10+ person B2B SaaS startup acquired in 2013, incubated within SupplyCore, and later.
• I reduced licensing costs by 40%, increased availability, and extended overall product life of legacy B2B SaaS product by leading Microsoft Azure cloud-migration initiative.
• I launched two AWS-native, mobile-first designed, B2B SaaS products to market within 24 months combined, from initial design workshops to MVP, acting as Product Owner/Manager and Head of Engineering.

Rockford, IL, US

• Throughout my career as IT Director, I steered end-to-end management of IT functions and shaped a new IT roadmap to support exponential revenue growth from $75M to over $380M. I implemented forward-thinking IT strategy.
• I boosted IT project productivity by 25% through introducing a dedicated IT service desk function for user support requests and executing Agile project management methodologies.
• I decreased development project re-work by more than 90% through establishing QA function and substantially increasing the quality of internal code releases.
• I finalized deliverables of key infrastructure overhaul project within defined time and budget constraints, such as data center replacement, workstations, phone systems, and security systems.
• I achieved annual cost savings of more than $250K (slashed telecommunications expenses by 40%) and improved speed/reliability through review and consolidation of global phone and internet services.

Rockford, IL, US

• In this capacity, I provided innovative solutions to standardize the design/architecture of IT systems and optimize across-the-board performance. I developed and led dedicated teams of Oracle JD Edwards EnterpriseOne.
• I substantially reduced on-boarding and cross-training time by designing and implementing cutting-edge software development procedures and best coding standards.
• I boosted developer morale and retention rate by orchestrating new career paths, job descriptions, training plans, and performance objectives.
• I managed IT department during a sudden decrease in sales and minor regression by introducing impactful work practices and optimizing engagement of skilled staff.

Rockford, IL, US

Rockford, IL, US

Rockford, IL, US

Pewaukee, WI, US

Milwaukee, WI, US

Bachelor Of Science, Summa Cum Laude, Business Administration And Management, General

Professional Development Certificate: Executive Leadership

Certificate: Agile Project Management