Alexander Freeman Email & Phone Number

Indianapolis, In, Us

• Review and analyze financial data for the department.• Monitor and analyze expenses and ROI related to contracts and processes managed by the Property Management Operations department.• Develop and assist with the implementation of various initiatives.• Monitor federal and state landlord/tenant laws and implement necessary process changes.• Aggregate department data and push information to VPs, RPMs, and property teams in an efficient manner. • Ensure escalated resident issues are resolved timely and accurately.• Ensure support provided to property employees and RPMs by the property management operations department is completed timely and accurately.• Assist with operations for acquisitions, rehabs, new development, and dispositions.• Assist with operations for HUD related matters.• Oversee Standards committee and ensure policies, forms, resources, and resident communications are monitored, updated, and developed timely and accurately. • Develop programs that emphasize process improvement and standardization for the properties and work other departments to achieve the Company’s objectives.• Oversee effectiveness of business contracts and processes managed by the department and make recommendations for business changes related to property operations. • Analyze support ticket data and make recommendations for improvements to standards and processes.

Indianapolis, In, Us

• Collaborate with other departments and assist with necessary data analysis for acquisitions, dispositions, rehabilitations, and new development opportunities.• Develop and assist with implementation of various corporate initiatives and other special assignments.• Analyze support ticket data and make recommendations for improvements to standards and processes.• Provide training and guidance to direct reports.• Maintain knowledge of company standards and procedures as well as federal and state regulations. This relates to Standards in compliance with various housing program guidelines. Update, monitor, and develop policies and procedures as needed.• Develop programs that emphasize process improvement and standardization for the properties and work with the Director of Property Management Operations and other departments to achieve the Company's objectives.• Provide support to field staff related to compliance with Company standards and operations as well as Federal guidelines.• Complete and submit, timely and accurate records, reports and documents required by the Company.

Indianapolis, In, Us

• Analyze financial statements and identify ascending and descending rental income. • Analyze property demographics and identify target markets.• Perform front line leasing activities.• Analyze rental pricing systems and make recommendations on pricing based on volume and demand.• Develop and manage marketing plans for communities that are struggling with maintaining budget occupancy goals.• Develop and deliver training of sales, procedures, and systems of the company.• Develop, promote, and maintain company wide Philanthropic Initiatives.• Develop, promote, and maintain company wide volunteer programs.• Conduct regular site visits to inspect asset, review property specific goals, offer support to community, and ensure that they understand all new initiatives rolled out by the company.• Actively stay involved with industry events and committees to build network and relationship of the company.

Indianapolis, In, Us

• Effectively maintain above budgeted occupancy in a competitively growing market.• Supervise and manage the operating budget while finding ways to increase revenue and the value of the properties.• Efficiently increase revenue to $190,000 above budgeted goal within first eight months of running the community.• Evaluated current marketing strategies and tailored new strategies to appeal to the unique downtown prospective clientele.• Demonstrate flexibility to show and lease apartments in addition to completing managerial duties.

Indianapolis, In, Us

• Effectively leased up and stabilized a new 65 unit apartment community within three months of opening in downtown Indianapolis.• Provided support and leasing at two other new apartment communities while continuing to work at current community.• Received the Indiana Apartment Association Award for Assistant Manager of the Year in 2013.• Promptly answer all inquiries about the property in the objective to set appointments, show apartments, state all the benefits of the apartment homes and community, and to effectively close the sale.• Gained skills on the administration side of property management, being able to effectively assist the Property Manager in the operations of the property.• Assist the Property Manager in all aspects of property management and all other duties they assign.

Indianapolis, In, Us

• Promptly answer all inquiries about the property in the objective to set appointments, show apartments, state all the benefits of the apartment homes and community, and to effectively close the sale.• Gained skills on the administration side of property management, being able to effectively assist the Property Manager in the operations of the property.• Assist the Property Manager in all aspects of property management and all other duties they assign

Muncie, In, Us

Student Athlete Support Services• Supervised undergraduate student athletes with study table requirements.• Assist student athletes with proper techniques for studying.• Supported the staff in writing reports, filing documents, and other assigned tasks.

Indianapolis, In, Us

Assistant Property Manager

Muncie, In, Us

M.A., Residential Property Management

B.S., Sports Administation