LAN / WAN Infra and service delivery , Gateway Level Security , Network Planing and design .

Job Profile:Handling Infrastructure administration with prime responsibilities ofCoordinating and planning for upcoming locations; preparation of Bill of Materials; laying of network and distribution of point fixation.Analysis of OPEX and CAPEX costs; implementation of new technology with the aim of having a leading edge over competitors; ensure delivery of materials as per schedule in proper coordination with vendors for smooth flow of operations.Maintenance of proper coordination with Site Engineering/Electrical Engineering and Civil Engineering for tracking of progress made on site operations. Discharge various administrative functions with prime focus onTraining of Operation Floor Executives; monitoring of internet connectivity and usage to ensure strict adherence to organizational security policies and ethics.Upgrading of existing technology based on business requirements with the aim of having a leading edge over competitors and also achievement of maximum customer satisfaction through providing of efficient customer service.Liaison with third party vendors and service providers to ensure smooth flow of operations; maintenance of switch and VPN connectivity; installation of Symantec AV Server and clients; testing of firewall device (Cyberoam) and its utilities; preparation of various reports, workflow and inventory management.Also involved in IT report analysis and resolution of the issue and preparation of Hand-over documents.Involved in roll-out administration with charges ofHandling the infrastructure management of the Eastern Zone and Zonal Roll-outs; ensure timely roll out of Zonal Anti-virus (Kaspersky).Maintenance of coordination with IT inventory for IT Team; planning and scheduling of roll-outs; ensure optimum utilization of available resources through scheduling of manpower involved in handling projects.Coordinate with Application and Infrastructure Teams to ensure smooth roll out of new sites.

Played key role in implementation of SAP in the organization. Job Profile:Assigned charge of Security Administration with prime responsibilities ofMaintenance of network security, PC Nodes and related peripherals; preparation of SOP for IT Division; training of personnel on upgraded software and security policies.Also involved in periodic audits of IT infrastructure and planning.Management of Server Application with prime responsibilities ofHandling major applications on the Server Site namely Progress 9 (Database), REM and SAP \R3.Installation, administration and maintenance of various applications; maintenance and up-keeping of managed and unmanaged switches, Router 1800; monitoring of internet connectivity and usage and VPN Connectivity.Technological upgradation based on business requirements; maintenance of SQL Server for Data Management, SAP Back Office Settings.Involved in Data Flow analysis, installation of Symantec AV server and clients, testing of Firewall devices and utilities.Preparation of MIS reports, workflow management and inventory management.Also responsible for coordinating with the IT team on related issues; handling infrastructure management and zonal roll-outs for the Eastern Zone.

Worked as a System Administrator, M/s K. R.M.S Pvt. Ltd. The Company is handling Hutch Customer Services, ICICI PRU, ICICI BANK wing .My prime responsibility in the Company is to give administrative support in Technical fields.

One of the premium Call Center in India having branches in UK and USA. Spanco Call Centers in India are known as Sparsh. I was placed at its Kolkata Branch. The Company is handling Customer Support services for BSNL CellOne Mobile Subscribers. The company is also handling project work for Companies like HLL, Radio Mirchi etc. My prime responsibility in the Company is to give Technical Support (EDP and Networking).; LAN Administration: (Three Windows 2000 Server and One CTI IVR Server with 50 Nodes)Managing Server Application: Major Applications on the Server are Agent Monitoring System, Call Monitoring System, On-Line Fax Programs, Interactive Voice Responding Applications, PPAS (Billing for Pre-Paid Excel Customers) and ARBOR (Billing for Post-Paid Cell One Customers)Besides. SQL database and Queries, Crystal Reports, IIS etc. are also run and managed on ServersInstallation, administration and maintenance of various Applications installed in Clients' PCs. Main Applications running on Clients' PCs are Agent Front End (Visual Basic), Agent Status etc. Maintenance and up keeping of Router, Lease Line Modems, Voice Recording Systems, Hubs and SwitchesGiving technical support for Customer Service Associates. This includes first level maintenance of PCs, Network Cables and Telephone Instruments/Handsets etc.Giving operational training to the Call Center ExecutivesMaintaining CORAL IBX Switch, which looks after the Customer Call Flow. Coral mainly receives the incoming calls from Main Switching Center of the Eastern Region and divert the calls to IVRS of our Call Center and allows them to land on the Client's PCs/Nodes.Monitoring the Call Flow from different states as well as Kolkata Telephone (Mobile Section)Monitoring Internet Connectivity and its UsageUp gradation of new technologies whenever requiredLiasioning with Hardware/Software vendors, BSNL officials etc. for effective flow of work.