As a Group Social Media Content Creator at Fekra Holding Group and HM International Holding Group, I play a key role in crafting and managing content that connects with our audience and builds our brands’ presence across digital platforms.Fekra Holding Group oversees: • Sweet & More 🍬 • Sustenance 🍃 • Kuwait Barber 💈 • Stadium Co. 🏟️ • My Cart Co. 🛒HM International Holding Group manages: • Fun Zone Park 🎡 • Snow Park ❄️ • Eatbit 🍽️ • “”””””My focus is on driving engagement and telling compelling stories through social media that reflect the values and growth of these brands.

As a Group E-commerce & Marketing Specialist at Fekra Holding Company, 🚀 I'm at the forefront of shaping our digital presence and brand impact. 💻 🎯I manage social media channels to engage our audience, and drive growth in the dynamic e-commerce landscape. Established in 2019, Fekra Holding Company boasts 🏢 40 brands👥 200+ experts🏭 6 subsidiaries- Fun Zone Park 🎡- Snow Park ⛸️- Sweet & More Co. 🍬- Sustenance 🍃- Truefitt & Hill 💈- Stadium Co. 🏟️embodying expertise and operational excellence. Our commitment to ethical practices propels our growth, leaving a positive societal impact. 🌐

🚀 As a Marketing and Social Media Officer at Fekra Holding Company, I am at the forefront of shaping our digital presence and brand impact. ‣ I craft compelling marketing campaigns ‣ Manage our social media channels to engage our audience and drive growth. Fekra Holding Company 🌐 Established 2019 🏢 40 Brands 👥 200+ Experts 🏭 5 SubsidiariesWhere expertise meets excellence! We're a dynamic organization led by professionals from diverse backgrounds, committed to operational excellence. Ethical practices drive our growth, leaving a positive societal impact.

‣ Develop and execute social media strategies.‣ Manage multiple platforms, create engaging content, and monitor trends.‣ Engage with the online community and respond to inquiries.‣ Analyze metrics, generate reports, and optimize campaigns.‣ Collaborate with cross-functional teams and ensure compliance.‣ Experience in social media management and campaign execution.‣ Strong communication skills and creative mindset.‣ Proficiency in analytics tools and social media platforms.‣ Organizational skills and ability to meet deadlines.‣ Collaborative team player with knowledge of advertising.‣ Understanding of legal and ethical guidelines.

‣ Skilled in streamlining workflows, improving operational efficiency, and reducing costs.‣ Experienced in developing and executing customer support strategies aligned with organizational goals.‣ Strong leadership capabilities in building and motivating high-performing teams.‣ Proficient in identifying process inefficiencies and implementing streamlined solutions.‣ Collaborative approach in working with cross-functional teams and external partners.‣ Focused on enhancing customer experiences and driving satisfaction and loyalty.‣ Effective problem solver with strong analytical and decision-making skills.‣ Track record of achieving service level targets and improving customer satisfaction scores.‣ Led teams in implementing process improvements and reducing operational costs.‣ Successfully implemented training and development programs to boost employee engagement and reduce turnover.‣ Proactive in gathering customer feedback and contributing to product and service enhancements.‣ Monitored key performance indicators (KPIs) to track team and individual performance.‣ Implemented customer-centric initiatives resulting in increased retention and repeat business.

‣ Help Desk ‣ Order Management ‣ Collections ‣ Created policies and processes (VISUAL STEPBY STEP)‣ Created automation for external and internal users‣ Customers (Suppliers and Consumers) focus in problem solving‣ Managed over 1000+ consumers and 150+ supplies‣ Created help center and FAQ‣ Worked closely with Operation & Logistics to streamline delivery‣ Worked closely with Marketing feedback and commercial marketing ‣ Worked closely with Commercial to secure customer relations:∙ Status on current supplier status∙ Out of stock/Price spike∙ Extracting problem opportunities to fix∙ Improved cancellation rate by 4%∙ Upselling/product alternative 9%∙ Team managed 18000+ tickets with a yearly AVR‣ Onboarding consumers and validating requirements

‣ Provided customer support via live chat using Avaya software to address customer inquiries, issues, and complaints in a timely and professional manner‣ Assisted customers with product information, technical support, billing inquiries, and account management using Avaya's features and tools‣ Collaborated with cross-functional teams, such as customer service, sales, and technical support, to ensure timely and effective resolution of customer issues using Avaya's capabilities‣ Utilized Avaya's customer relationship management (CRM) software and other tools to manage customer interactions and ensure accurate documentation of customer issues and inquiries‣ Followed company policies and procedures for handling customer interactions using Avaya's best practices and guidelines‣ Maintained up-to-date knowledge of Avaya's features, products, services, and policies to provide accurate and timely responses to customer inquiries‣ Met and exceeded performance metrics, such as response time, customer satisfaction ratings, and resolution rates, and provided high-quality customer support.

‣ Monitored the floor, ensuring adherence to company policies and procedures‣ Supervised and trained employees to ensure optimal performance and customer service‣ Assisted customers by answering questions, providing guidance, and resolving issues in a timely manner‣ Maintained a safe and hazard-free environment by ensuring compliance with safety procedures‣ Reported any issues or concerns to the appropriate supervisor or manager, and provided feedback to employees for improvement‣ Maintained records of customer interactions, employee performance, and incidents or issues that occurred on the floor