• Built chatbots that were put into production on docker images utilizing Kubernetes hosted on the IBM Cloud.• Successfully filed a patent that can be used as a new classification method for natural language processing problems.

• Assisted students with overcoming technical hurdles within Excel, VBA, Python, R, SQL, and Tableau.• Bolstered students understanding of statistical concepts such as Linear Regression, Logistic Regression, Kmeans Clustering, PCA, and Back Propagation.

• Extracted and manipulated 5 GB+ datasets using Python. o Utilized XGBoost to identify which customer scores are associated with higher year-over-year returns on revenue numbers for multiple customer age segments. o Presented findings to the President of United Airlines. o My team’s analysis now serves as a standard planning tool for all loyalty initiatives that are based on customer satisfaction scores.• Created a linear regression to measure the impact of foreign exchange rates on future revenue forecasts. o This work was integrated into the department’s long-term revenue forecasting model.• Automated 10+ reports using Python, VBA, and SQL. o These efforts reduced the time required for report generation by 70%.

• Pulled and leveraged data from multiple data sources with SQL to generate data-driven solutions for user pain points with the company’s payroll systems.• Created 7 dynamic dashboards within Spotfire that enabled executives to monitor key KPIs month- over-month.• Identified operational inefficiencies within the company’s payroll systems and worked with multiple directors to create work plans to mitigate risks.

• Utilized SQL to help transform large Supply Chain data sets into actionable information to help 5 departments identify key problem areas, resulting in productivity enhancements across the organization• Created and implemented a teaching curriculum for over 100 consultants within the center for SAP supported products such as Solution Manager, Worksoft, and Workforce Performance Builder• Oversaw 15 employees progress with Workforce Performance Builder recordings for SAP transaction daily, resulting in enhanced managerial skills• Completed specialized training within the IBP and APO modules which specialize in real-time data with regards to Supply Chain Management to help businesses make well informed decisions

• Created a new process to mitigate failure of disconnect switches due to power consumption which cost the company $10,000 per failed device with over 200 devices failing on average per year• Experienced predictive analysis, benefit-cost analysis, and process estimates• Designed an algorithm to predict when devices would fail by observing the heat emanating from the device and then comparing the current passing through the device at the time of the reading and at peak load hour to determine if the device would fail at peak load hour• Obtained and analyzed multiple sets of data to determine the causation of relay failures using SQL

• Assessed manufacturing facilities energy costs to save companies on average $300,000 per year in energy utility bills• Designed multiple assessment recommendations for customer facilities• Developed expertise knowledge on both Excel and the ability to understand high cost electric bills from manufacturing facilities

• Communicated with supervisors to understand how taxes affected investment trades• Learned how to coordinate with other departments to determine as to why some investments weren’t showing up properly within the system• Assisted in setting up work schedules for employees within the firm