Adhavan A Email & Phone Number

Bengaluru, Karnataka, India

• Providing technical support to customers on cloud-based applications and products.• Acting as an escalation point for more complex problems encountered by junior engineers working on customer issues.• Identifying areas for improvement in existing systems and developed strategies for implementation of new technologies.• Driving projects that improved support-related processes that benefit both customers and employees.• Monitoring and evaluated mentees' progress, providing feedback and guidance to ensure success.• Identifying and rectified bugs in several AWS services by working with developers, and documented the errors and defects.

Coimbatore, Tamil Nadu, India

• Researching and taking action or providing resolution on issues reported by agents/customers related to website, deals/promotions, customers' order/account, sellers' and other partners.• Taking escalated contacts from customers, as a part of leadership team.• Generating internal reports for Shrinkage volume.

Coimbatore, Tamil Nadu, India

• Customer Support over all communication medium as E-mails, Chats & Phones.• Skilled in various domains (OU) like Amazon.in , Amazon.com , Amazon.com.au • Supported national and global customers to resolve pre and post-sale queries.• Warranting exceptional responsiveness to all customer'squeries.• Escalating feedback on customer complaints regarding service delay/failure.