Adhik Joseph Email & Phone Number

Beaverton, Oregon, United States

Market billing Specialist for the New Jersey market. Responsible for managing and monitoring clients for 36 Schools operated under 4 Area managers. Ensuring adjustment and manual billing requests received from the field and Customer support are completed within 48 Business hours/2 days of SLA. (Smartsheet, Service now)Generated and distributed AR reports.

Hillsboro, Oregon, United States

Portland, Oregon Area

• Assisted with multiple departments ensuring customers receive exceptional services while providing various insurance schemes.
• Successfully tracked and reported vehicles and equipment with real-time data ensuring smooth communication to top-level management.
• Overlooked and assisted the inventory management system thus increasing efficiency at the workplace.
• Analyzed and reported vehicles and equipment for proper turnover to ensure financial growth.
• Achieved financial objectives by setting clear cut monthly goals and deliverables.

Portland, Oregon Area

• Educated customers on benefits of the company’s Loyalty Program, facilitated program signups, thus making them get higher value for their purchase.
• Suggested new changes to customer service experience and inventory management to help smooth flow of inventory from warehouse to sales floor.
• Worked closely with Store Managers and Shift Managers passing necessary and key information amongst all levels of authority.
• Assisted customers with questions and information regarding order status, delivery dates, and order cancellations.

Tigard, Oregon, United States

• Helped customers select products that best fit their personal needs.
• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
• Built and maintained an effective relationship with peers and upper management.

Springfield, Illinois Area

• Assisted Students and Patrons in finding necessary books, articles, and journals concerning their research papers.
• Resolved complex technical difficulties students faced with public access computers.
• Communicated students’ needs for managers to help implement creative changes to make the library atmosphere enticing.
• Assisted with document delivery scanning and processing interlibrary loan, borrow direct and Call Slip request
• Recorded, tracked, analyzed usage statistics and exit gate readings.
• Provided peer mentorship and training to newly hired student workers.

Springfield, Illinois Area

• Organized half time promotions/events.
• Promoted and marketed using high-quality digital advertising with precise targeting parameters to increase attendance at events.
• Processed ticket sales and balanced cash transactions at the end of each event

Springfield, Illinois Area

• Ensure that all customers receive excellent service through direct salesmanship, prompt & courteous service.
• Assist customers with questions, needs, and purchases.
• Respond to telephone inquiries by providing quality service to customers and associates.