Adhik Joseph Email & Phone Number

Beaverton, Oregon, United States

Market billing Specialist for the New Jersey market. Responsible for managing and monitoring clients for 36 Schools operated under 4 Area managers. Ensuring adjustment and manual billing requests received from the field and Customer support are completed within 48 Business hours/2 days of SLA. (Smartsheet, Service now)Generated and distributed AR reports to the billing department and all Area managers when Data Analyst left the team. Ability to take on complex situations individually and resolve them with minimal or no support.Provide outstanding customer service to the field and Area Managers. Offer recommendations to the field on how to help clients pay their balance on time and reduce the Private Pay AR. Subsidy (Government funded students). Took over the market when the Outstanding Subsidy AR for 61+ days was $84,754. We have drastically reduced the AR for 61+ days by achieving a reduction of 99.64% totaling $303.22 within 5 weeks. Trained newly hired Contractors on the company billing processes. Transitioned and trained site directors to track Subsidy Attendance using a Tracker designed and developed on Onedrive.

Hillsboro, Oregon, United States

Portland, Oregon Area

•Assisted with multiple departments ensuring customers receive exceptional services while providing various insurance schemes.•Successfully tracked and reported vehicles and equipment with real-time data ensuring smooth communication to top-level management.•Overlooked and assisted the inventory management system thus increasing efficiency at the workplace.•Analyzed and reported vehicles and equipment for proper turnover to ensure financial growth.•Achieved financial objectives by setting clear cut monthly goals and deliverables.

Portland, Oregon Area

•Educated customers on benefits of the company’s Loyalty Program, facilitated program signups, thus making them get higher value for their purchase.•Suggested new changes to customer service experience and inventory management to help smooth flow of inventory from warehouse to sales floor.•Worked closely with Store Managers and Shift Managers passing necessary and key information amongst all levels of authority. •Assisted customers with questions and information regarding order status, delivery dates, and order cancellations.

Tigard, Oregon, United States

•Helped customers select products that best fit their personal needs. •Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. •Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. •Built and maintained an effective relationship with peers and upper management.

Springfield, Illinois Area

•Assisted Students and Patrons in finding necessary books, articles, and journals concerning their research papers.•Resolved complex technical difficulties students faced with public access computers.•Communicated students’ needs for managers to help implement creative changes to make the library atmosphere enticing.•Assisted with document delivery scanning and processing interlibrary loan, borrow direct and Call Slip request •Recorded, tracked, analyzed usage statistics and exit gate readings.•Provided peer mentorship and training to newly hired student workers.

Springfield, Illinois Area

•Organized half time promotions/events.•Promoted and marketed using high-quality digital advertising with precise targeting parameters to increase attendance at events. •Processed ticket sales and balanced cash transactions at the end of each event

Springfield, Illinois Area

•Ensure that all customers receive excellent service through direct salesmanship, prompt & courteous service.•Assist customers with questions, needs, and purchases.•Respond to telephone inquiries by providing quality service to customers and associates.