· Perform systematic business analysis, create innovative digital solutions that align with business/operation’s needs.· Assess and document technical requirements e-services in line with digital transformation strategy.· Provide technical support related to the implementation of desktop, web, and mobile e-services.· Liaise with business’s technical team to build software enhancements roadmap through identifying new features that will maximize usability and efficiency of current… Show more · Perform systematic business analysis, create innovative digital solutions that align with business/operation’s needs.· Assess and document technical requirements e-services in line with digital transformation strategy.· Provide technical support related to the implementation of desktop, web, and mobile e-services.· Liaise with business’s technical team to build software enhancements roadmap through identifying new features that will maximize usability and efficiency of current systems.· Maintain awareness of the latest technologies and applications linked to the e-service.· Manage the deployment and testing of new business applications.· Conducting software analysis, testing, programming, and debugging.· Manage and conducting technical training and coaching as applicable.· Providing the required support in any ad-hoc tasks related to e-services delivery and digital transformation as per the SLA. Show less

Total Workspace Solutions:CONNECTIVITY: A reliable internet connection is the pulse of your business, but not all data is equal and a customized solution will ensure continuity, capacity and speed for seamless online processes.SOFTWARE: Digitize your documents with workflow and virtual backup filing systems that are paperless, compliant and efficiently managedCLOUD STORAGE: Secure your data and enable real time collaboration from anywhere.VOICE: Virtual PBX reduces hardware and… Show more Total Workspace Solutions:CONNECTIVITY: A reliable internet connection is the pulse of your business, but not all data is equal and a customized solution will ensure continuity, capacity and speed for seamless online processes.SOFTWARE: Digitize your documents with workflow and virtual backup filing systems that are paperless, compliant and efficiently managedCLOUD STORAGE: Secure your data and enable real time collaboration from anywhere.VOICE: Virtual PBX reduces hardware and call costs, monitors call costs and enables your team to stay in contact remotely.ENERGY: An alternative energy solution ensure business continuity and give you control of your energy costs.ACCESS CONTROL: Business attendance technology enables real time biometric facial recognition, touchless temperature and mask screening, headcount reporting, and time management monitoring linked directly to payroll.SURVEILLANCE: Real time A.I. surveillance sends early warning of fire and other irregular patterns to prevent issues before they happen.CURRENCY MANAGEMENT: With Nashua cash processing equipment, you can be more efficient in handling cash, better protected from losses by verifying its fitness, and you will enjoy improved security as a result. Show less

PC Maintenance, Document Management, Antivirus Support

Quality Assurance and Service ExcellenceWorkshop Management, Service, Repair Staff Management, Support and DevelopmentTransport AdministrationInter-departmental CommunicationPlanning, Analysis and ReportingMaterials ManagementTools and Equipment ManagementAdministration and RecordInspectionSafety

Managed a work force of 11, reporting to the owner of the business. This included resolving all staff conflicts, rosters, hiring and training new staff and monitoring work practices amongst the sales assistants.Led and motivated the store team to increase sales and ensure efficiency.Gaining a strong knowledge and understanding of a clients’ brand and products.Maintaining contact with clients, giving them regular updates.Oversee existing campaigns to grow key accounts.Retain… Show more Managed a work force of 11, reporting to the owner of the business. This included resolving all staff conflicts, rosters, hiring and training new staff and monitoring work practices amongst the sales assistants.Led and motivated the store team to increase sales and ensure efficiency.Gaining a strong knowledge and understanding of a clients’ brand and products.Maintaining contact with clients, giving them regular updates.Oversee existing campaigns to grow key accounts.Retain accounts through the development of strong relationships with key decision makers.Managed the store’s stock levels – made key decisions about stock level and stock control.Analyzed sales figures – utilized IT, information technology, to record sales figures, for data analysis and forward planning. Analyzed and interpreted trends to facilitate planning.Forecast future sales volumes to maximise profits.Played a key role in the advertising sessions.Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews.Organised professional training and development courses.Ensured that quality standards, customer service and health and safety are met.Resolved safety, legal and security issues.Responded to customer complaints and comments.Address client concerns and ensure the resolution of issues in a timely manner.Updated superiors on business performance, new initiatives and other issues.Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving issues.Initiated changes to improve business performance.Manage budget for and ordering of equipment and accessories.Head Merchandiser for all windows and in-store displays of stock, changed on a weekly basis.Assist owner and accountant with weekly pay reporting and banking.Manage all enquiries and develop marketing strategies. Show less

Introduction, sales and support of mobile broadband to larger companiesMaintain and grow customer baseResponsible for the growth and development of the direct sales channel Focus on job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks.Identifying new product opportunities, service changes, surveying consumer needs and trends, and tracking competitors

Accomplishment of regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining of employees in assigned districts; communicating job expectations; planning monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achievement of regional sales operational objectives by contributing regional sales information and… Show more Accomplishment of regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining of employees in assigned districts; communicating job expectations; planning monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achievement of regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans, implementing customer service standards, resolving problems, completing audits, identifying trends, determining regional sales system improvements and implementing change.Meeting regional sales financial objectives by forecasting requirements, preparing monthly budgets, scheduling expenditures, analyzing variances and initiating corrective actionsAchievement of sales objectives by creating a sales plan and quota for districts in support of regional objectivesMaintain and expand customer base by counselling district sales representatives; building and maintaining rapport with key customers and identifying new customer opportunities. Show less

Planning and coordinating store operationsApplying marketing strategiesEnsuring the quality of customer serviceDeveloping the strategic positioning of the store within the local marketSupervision of staff: training, motivation and staff appraisal