Senior Manager - ERP - Lead Process Excellence – Head Office – Pune.Responsibility of ERP Department. Understand the concept of Digital Transformation in line best practices of Lead Processes in the Organisation.Serve as the primary contact for all ERP-related queries, issues, and requests within the organization.Manage user accounts, permissions, and access levels within the ERP system.Oversee the configuration, customization, and optimization of the ERP software to meet the organization's needs.Ensure data integrity, accuracy, and security within the ERP system.Provide first-line support to users experiencing difficulties with the ERP system, troubleshooting issues, and escalating complex problems to the appropriate teams.Develop and deliver training programs to educate users on how to effectively utilize the ERP system, including new features, updates, and best practices.Act as a bridge between the ERP vendor and the organization, facilitating communication, managing service level agreements (SLAs), and coordinating software updates, patches, and upgrades.Collaborate with various departments, including finance, human resources, supply chain, and operations, to understand their unique requirements and ensure the ERP system aligns with organizational goals.Communicate ERP-related policies, procedures, and changes to stakeholders, ensuring transparency and alignment across the organization.Monitor and analyse ERP system performance, identifying opportunities for optimization, automation, and process improvement.Lead or participate in ERP-related projects, such as system migrations, integrations with other software, or implementation of new modules.Ensure all modules of ERP comes to optimum level of Maturity.Generate regular reports on ERP usage, performance metrics, system uptime, and user satisfaction, providing insights to management for decision-making and strategic planning.

Manager - ERP - Lead Process Excellence – Head Office – Pune. From 13th June 2024 to till dateResponsibility of ERP Department. Understand the concept of Digital Transformation in line best practices of Lead Processes in the Organisation.Serve as the primary contact for all ERP-related queries, issues, and requests within the organization.Manage user accounts, permissions, and access levels within the ERP system.Oversee the configuration, customization, and optimization of the ERP software to meet the organization's needs.Ensure data integrity, accuracy, and security within the ERP system.Provide first-line support to users experiencing difficulties with the ERP system, troubleshooting issues, and escalating complex problems to the appropriate teams.Develop and deliver training programs to educate users on how to effectively utilize the ERP system, including new features, updates, and best practices.Act as a bridge between the ERP vendor and the organization, facilitating communication, managing service level agreements (SLAs), and coordinating software updates, patches, and upgrades.Collaborate with various departments, including finance, human resources, supply chain, and operations, to understand their unique requirements and ensure the ERP system aligns with organizational goals.Communicate ERP-related policies, procedures, and changes to stakeholders, ensuring transparency and alignment across the organization.Monitor and analyse ERP system performance, identifying opportunities for optimization, automation, and process improvement.Lead or participate in ERP-related projects, such as system migrations, integrations with other software, or implementation of new modules.Ensure all modules of ERP comes to optimum level of Maturity.Generate regular reports on ERP usage, performance metrics, system uptime, and user satisfaction, providing insights to management for decision-making and strategic planning.