Tanmoy Adhikary

Tanmoy Adhikary Email and Phone Number

Principal @ FIDE
Bengaluru, KA, IN
Tanmoy Adhikary's Location
Bengaluru, Karnataka, India, India
About Tanmoy Adhikary

"Innovation distinguishes between a leader and a follower." — Steve JobsGuided by first-principles thinking, I believe every complex problem can be broken down to its core elements, allowing for reimagined solutions that transcend conventional boundaries. With over 8 years in product & program management, I’ve applied this approach to develop AI-driven products that have driven ₹250M+ in revenue growth and achieved over 20% increases in customer satisfaction.As a Product Manager, I’m passionate about creating solutions that solve real problems, empower businesses, and enhance user experiences. My expertise includes launching products across 6+ countries, focusing on customer retention, cross-functional collaboration, and scalable product roadmaps.Some highlights of my work include:1. Spearheading a 0-to-1 AI-powered enterprise search launch, achieving a 30% boost in operational efficiency while significantly improving user engagement.2. Doubling conversion rates with a high-adoption roadmap built on predictive modelling and user-centric design.3. Leading initiatives that increased customer spend, reduced churn, and achieved adoption rates of up to 92% for pivotal features.I’m driven by a commitment to innovation and creating products that people love. Let’s connect to discuss product growth strategies, share insights, or explore collaboration opportunities - write to me at tanmoy.adhikary@iiml.org

Tanmoy Adhikary's Current Company Details
FIDE

Fide

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Principal
Bengaluru, KA, IN
Website:
fide.es
Employees:
35
Tanmoy Adhikary Work Experience Details
  • Fide
    Principal
    Fide
    Bengaluru, Ka, In
  • People Tech Group Inc
    Product Manager
    People Tech Group Inc Jul 2024 - Present
    Bengaluru, Karnataka, India
    •40% reduction in troubleshooting time and improved user experience achieved by deploying AI-enhanced observability solutions using OpenTelemetry and Azure Monitor.•25% improvement in SLA adherence and enhanced data-driven decision-making delivered through real-time service dashboards using Azure Monitor and Grafana, providing actionable insights for stakeholders.
  • Digital Harbor, Inc.
    Product Manager
    Digital Harbor, Inc. Jan 2024 - Jun 2024
    Bengaluru, Karnataka, India
    •Improved operational efficiency by 30% by spearheading the 0 to 1 launch of an AI-powered enterprise search product, leveraging Natural Language Query (NQL) technology to streamline data access and accelerate decision-making.•Increased user engagement by 25% by orchestrating cross-functional collaboration with UI/UX, engineering, and analytics teams, validating product hypotheses through A/B testing to refine user interfaces and reduce onboarding time.•Achieved an 18-point improvement in NPS and established KPIs for real-time performance tracking, optimizing customer satisfaction and retention rates through continuous data-driven refinements.
  • Gradright Inc.
    Product Manager
    Gradright Inc. Oct 2023 - Jan 2024
    •Doubled conversion rates by 200% by engineering a Random Forest model with 87% prediction accuracy, empowering students to make well-informed application decisions.•Increased product adoption by 150% by devising a high-adoption SelectRight roadmap, aligning features with user needs through extensive interviews to reduce churn and enhance product relevance.
  • Paytm
    Product Manager
    Paytm Jun 2023 - Sep 2023
    Bengaluru, Karnataka, India
    •Boosted customer spend by 12% with the launch of Dynamic Rental Plan, UPI Autopay, and Premium Care features, tailored to meet diverse user needs and strengthen loyalty.•Reduced churn by 10% by commanding the Soundbox roadmap, delivering 9+ high-impact features in two months through effective collaboration with engineering, design, and sales teams, enhancing customer acquisition and retention.
  • Xiaomi India
    Product Manager
    Xiaomi India Apr 2019 - May 2023
    Bengaluru, Karnataka, India
    •Saved ₹7.5 million in setup costs and ₹25 million in recurring costs, reducing stockouts by 40% through the development of the Mi Retail in-house product with 50+ features, including real-time inventory tracking, order management, and sales analytics to streamline operations.•Increased annual revenue by ₹250 million by driving strategic product partnerships and upsells, achieving a 92% adoption rate for a store visit tracker that improved resource allocation, supporting 6,000+ daily store visits across India, Bangladesh, Nepal, and Sri Lanka.•Boosted customer satisfaction by 9% (CSAT) and improved NPS from 31 to 35 by deploying a multilingual chatbot with text-to-speech capabilities, which reduced Average Handling Time (AHT) by 20% and enhanced non-voice customer service efficiency by 15%.•Enhanced brand engagement by 25% across 1,000+ stores by developing a Demo App integrated with a centralized content management system (CMS), delivering customized product content to improve product awareness and customer retention.•Increased service delivery speed by 15% and reduced manual workload by 60% by deploying RPA solutions for automated CN/DN generation, reconciliation, and inventory replenishment, optimizing the order-to-cash process in COCO stores.
  • Mahindra Rise
    Area Manager - Sales & Marketing
    Mahindra Rise Aug 2014 - Jun 2017
    Kolkata, West Bengal, India
    •Enhanced customer satisfaction by 12% for 10,000+ customers by reducing service lead time by 50%, contributing to a 9% increase in quarterly sales through optimized service processes and touchpoints. •Doubled dealership profitability by instituting value-added services and a partner pooling strategy, creating sustainable revenue channels and fostering long-term customer loyalty.

Tanmoy Adhikary Education Details

Frequently Asked Questions about Tanmoy Adhikary

What company does Tanmoy Adhikary work for?

Tanmoy Adhikary works for Fide

What is Tanmoy Adhikary's role at the current company?

Tanmoy Adhikary's current role is Principal.

What schools did Tanmoy Adhikary attend?

Tanmoy Adhikary attended Indian Institute Of Management, Lucknow, Jadavpur University.

Who are Tanmoy Adhikary's colleagues?

Tanmoy Adhikary's colleagues are Dhiraj Shetty, Ravi Prakash, Pooja Manjooran, Rajeesh Menon, Aliya Sheriff, Sanjay Sarathy, Gariyasi Garg.

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