Tushar Pillay Email and Phone Number
► WHAT I DO: I help businesses like in past which I served in Health-care, Telecommunication, and Aeronautical industries achieve seamless IT operations, robust infrastructure management, and innovative project execution... WITHOUT the headaches of downtime, inefficiencies, or outdated technologies.► HOW I DO IT: By having core competency in Project Management and Leveraging my 18+ years of experience in IT & Telecom Operations, I utilise a strategic blend of ITIL frameworks, cloud computing (AWS), and DevOps fundamentals to streamline processes, optimise resources, and enhance service delivery. My approach focuses on bridging the gap between technical and business domains, ensuring that IT solutions align perfectly with organisation goals.► WHY IT WORKS: My expertise lies in understanding the intricate details of Project management, Infrastructure Management and Service Delivery, paired with a proven track record of guiding diverse teams in IT & Telecom industries. By identifying and implementing cutting-edge solutions, I ensure that every project not only meets but exceeds expectations, delivering unparalleled value and innovation.Domain :IT Infrastructure ManagementIT Asset ManagementProject ManagementIncident/Problem ManagementCustomer SupportCloud Computing SolutionsTeam Building & LeadershipWHERE YOU'VE SEEN ME:💡 Featured in industry-leading conferences and webinars💡 Contributor to IT management publications and whitepapersTYPES OF BUSINESSES: I've personally helped the following types of businesses or individuals, including:⭐ Healthcare providers looking for reliable IT solutions⭐ Telecommunication companies seeking efficient infrastructure management⭐ Aeronautical firms needing robust IT support⭐ Small to medium-sized businesses (SMBs) with IT asset management needs⭐ Global enterprises requiring comprehensive project managementREADY TO TALK?Connect with me here on LinkedIn!☎ Like to find out more? 📮 You can reach me at tusharapillay@gmail.com or +91-8939641511#ITOperations #InfrastructureManagement #ProjectManagement #CloudComputing #ITIL #CustomerSupport #TeamLeadership #RiskMitigation #ServiceDelivery #TechnicalExcellence #Innovation #HealthcareIT #TelecomIT #AeronauticalIT #GlobalClientSuccess #DevOps #AWS #ContinuousLearning #ITLifecycle #CuttingEdgeSolutions #TechnicalProficiency
Teamlease.Com
View- Employees:
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Service Delivery Manager - It InfrastructureTeamlease.Com 2022 - Present● Leadership: Headed an IT team dedicated to healthcare operations, adeptly addressing high-level end-user issues.● Cloud Expertise: Successfully pioneered AWS Cloud Services (EC2, EBS, IAM, VPC, S3) for pivotal projects.● Mentorship: Guided team members, assessed performance, and guaranteed stakeholder satisfaction.● Operational Management: Directed IT operations ensuring SLA compliance and strategic automation rollout.● Technical Mastery: Led support for network monitoring, Jenkins deployment, and artifact storage.● Collaboration: Partnered cross-functionally to hit project targets and enhance processes.● App Development: Pioneered healthcare applications, streamlining support.● Team Building: Orchestrated IT team formation and leadership for seamless operations.● Project Oversight: Ensured timely project completion, addressing client concerns promptly.● Integration: Worked closely with process owners, embedding fresh requirements.● Technical Expertise: Renowned for proficiency in Jenkins, AWS, and GIT, championing automation and efficiency.● Vendor Management: Fostered vendor relationships, executed audits, and handled assets.● Growth Initiatives: Endorsed expansion through educational campaigns and user interaction.● Asset Tracking: Aided in monitoring licenses outside the current Asset Management tool.● Cross-functional Collaboration: Directly liaised with senior business managers, consultants, and analysts to uphold O&M standards.● Tool Proficiency: Mastered the Asset Management tool, conducting reports, and onboarding new licenses/vendors.● Process Optimization: Seized opportunities to revamp processes and services, pushing efficiency boundaries.➤ Specialties: IT Operations, IT Infrastructure Management, IT Asset Management, Project Management, Incident/ Problem, Customer Support, Team Building & Leadership, & Cloud Computing
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Associate ManagerValue Labs Solutions Oct 2020 - Nov 2021● Managed a global team, strictly adhering to SLAs and contractual commitments.● Operated as the primary contact for IT Infrastructure Monitoring across teams in India and Chicago.● Successfully implemented automation frameworks enhancing service delivery.● Spearheaded cybersecurity compliance, optimizing asset life-cycle and comprehensive reporting.● Piloted the execution of POC for new tools within the organization.● Ensured technical support and stakeholder satisfaction across various environments.● Collaborated efficiently with cross-functional teams to optimize project outcomes.● Regularly conducted operational reviews, ensuring SLA, OLA compliance, and alignment with contractual terms.● Assessed and continually improved project performance metrics.● Innovatively shifted tasks, from L2 to L1 and L1 to Automation, through a robust framework.● Overseen IT networks, applications, servers, and incorporated DevOps tasks, especially with Jenkins and AWS.● Orchestrated artifact management with Nexus, coordinating release processes.● Gained hands-on experience in effectively creating and tracking sprints using Jira.➤ Specialties: IT Operations, IT Infrastructure Management, IT Asset Management, Project Management, Incident/ Problem, Customer Support, Team Building & Leadership, & Cloud Computing
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It Asset Management ManagerValue Labs Solutions Oct 2019 - Sep 2020
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It Infra ManagerValue Labs Solutions Dec 2018 - Sep 2019
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Manager – It Service Assurance & Delivery OperationsTata Communications Transformation Services (Tcts) Sep 2014 - Dec 2018● Pioneered asset management strategies, optimizing allocation and movement.● Championed DevOps integrations, enhancing deployment through Jenkins scripting.● Drove transformative change, collaborating actively with global vendors.● Crafted meticulous process documents, slashing asset tagging discrepancies.● Delved into vendor analytics, ensuring cost-effective equipment acquisition.● Elevated user satisfaction, solving issues with unmatched SLA precision.● Orchestrated cross-functional collaboration for streamlined operations.● Generated insightful asset reports, effectively managing vendor timelines.● Led niche DevOps consultancy for cutting-edge Modem Software projects.● Revolutionized deployment using Ansible Tower; ensured timely production approvals.● Identified, tackled, and sealed operational gaps, ensuring SLA excellence.● Cultivated a high-performing team through targeted coaching and feedback.● Devised key metrics to elevate service performance and foster ongoing improvement.● Fostered symbiotic relationships with both internal and external service entities.● Oversaw a robust Service Desk, managed by premier third-party entities.● Steered advanced workstation imaging, ensuring timely software updates.● Assisted in framing operational benchmarks for enhanced service delivery.➤ Specialties: IT Operations, IT Infrastructure Management, IT Asset Management, Project Management, Incident/ Problem, Customer Support, Team Building & Leadership, & Cloud Computing -
Assistant Manager OperationsTata Tele Business Services Sep 2007 - Sep 2014 -
Customer Support EngineerMahalasa Enterprises Pvt Ltd Jun 2006 - Aug 2007
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![Maps Telecom India [P] Limited Pune](https://cimg.aeroleads.com/ln/logos/f7/1f20d229ce807579d461ad58f795707f.jpg)
Assistant EngineerMaps Telecom India [P] Limited Pune Sep 2004 - Jun 2006
Tushar Pillay Education Details
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World Record UniversityHonorary Doctorate Degree -
National Institute Of Engineering & TechnologyElectronics And Communications
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Maharashtra State Board Of Technical EducationElectronics And Telecommunications Engineering
Frequently Asked Questions about Tushar Pillay
What company does Tushar Pillay work for?
Tushar Pillay works for Teamlease.com
What is Tushar Pillay's role at the current company?
Tushar Pillay's current role is 🚀 Ready to Transform IT Service Delivery | Connect for ITIL & Infrastructure Management Insights | 18+ Years in IT & Telecom Excellence | Project Manager @ TL | Driving Innovation Across Sectors.
What schools did Tushar Pillay attend?
Tushar Pillay attended World Record University, National Institute Of Engineering & Technology, Maharashtra State Board Of Technical Education.
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Tushar S Pillay
Lead Test Engineer | Senior Quality Analyst| Istqb | Android Enterprise Expert👉Passionate About Transforming Fp&A Processes To Align With Evolving Business Needs And Market DynamicsPune1yahoo.com -
Tushar Pillay
Navi Mumbai -
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