Tushar Pillay Email & Phone Number

Chennai, Tn, In

● Leadership: Headed an IT team dedicated to healthcare operations, adeptly addressing high-level end-user issues.● Cloud Expertise: Successfully pioneered AWS Cloud Services (EC2, EBS, IAM, VPC, S3) for pivotal projects.● Mentorship: Guided team members, assessed performance, and guaranteed stakeholder satisfaction.● Operational Management: Directed IT operations ensuring SLA compliance and strategic automation rollout.● Technical Mastery: Led support for network monitoring, Jenkins deployment, and artifact storage.● Collaboration: Partnered cross-functionally to hit project targets and enhance processes.● App Development: Pioneered healthcare applications, streamlining support.● Team Building: Orchestrated IT team formation and leadership for seamless operations.● Project Oversight: Ensured timely project completion, addressing client concerns promptly.● Integration: Worked closely with process owners, embedding fresh requirements.● Technical Expertise: Renowned for proficiency in Jenkins, AWS, and GIT, championing automation and efficiency.● Vendor Management: Fostered vendor relationships, executed audits, and handled assets.● Growth Initiatives: Endorsed expansion through educational campaigns and user interaction.● Asset Tracking: Aided in monitoring licenses outside the current Asset Management tool.● Cross-functional Collaboration: Directly liaised with senior business managers, consultants, and analysts to uphold O&M standards.● Tool Proficiency: Mastered the Asset Management tool, conducting reports, and onboarding new licenses/vendors.● Process Optimization: Seized opportunities to revamp processes and services, pushing efficiency boundaries.➤ Specialties: IT Operations, IT Infrastructure Management, IT Asset Management, Project Management, Incident/ Problem, Customer Support, Team Building & Leadership, & Cloud Computing

● Managed a global team, strictly adhering to SLAs and contractual commitments.● Operated as the primary contact for IT Infrastructure Monitoring across teams in India and Chicago.● Successfully implemented automation frameworks enhancing service delivery.● Spearheaded cybersecurity compliance, optimizing asset life-cycle and comprehensive reporting.● Piloted the execution of POC for new tools within the organization.● Ensured technical support and stakeholder satisfaction across various environments.● Collaborated efficiently with cross-functional teams to optimize project outcomes.● Regularly conducted operational reviews, ensuring SLA, OLA compliance, and alignment with contractual terms.● Assessed and continually improved project performance metrics.● Innovatively shifted tasks, from L2 to L1 and L1 to Automation, through a robust framework.● Overseen IT networks, applications, servers, and incorporated DevOps tasks, especially with Jenkins and AWS.● Orchestrated artifact management with Nexus, coordinating release processes.● Gained hands-on experience in effectively creating and tracking sprints using Jira.➤ Specialties: IT Operations, IT Infrastructure Management, IT Asset Management, Project Management, Incident/ Problem, Customer Support, Team Building & Leadership, & Cloud Computing

● Pioneered asset management strategies, optimizing allocation and movement.● Championed DevOps integrations, enhancing deployment through Jenkins scripting.● Drove transformative change, collaborating actively with global vendors.● Crafted meticulous process documents, slashing asset tagging discrepancies.● Delved into vendor analytics, ensuring cost-effective equipment acquisition.● Elevated user satisfaction, solving issues with unmatched SLA precision.● Orchestrated cross-functional collaboration for streamlined operations.● Generated insightful asset reports, effectively managing vendor timelines.● Led niche DevOps consultancy for cutting-edge Modem Software projects.● Revolutionized deployment using Ansible Tower; ensured timely production approvals.● Identified, tackled, and sealed operational gaps, ensuring SLA excellence.● Cultivated a high-performing team through targeted coaching and feedback.● Devised key metrics to elevate service performance and foster ongoing improvement.● Fostered symbiotic relationships with both internal and external service entities.● Oversaw a robust Service Desk, managed by premier third-party entities.● Steered advanced workstation imaging, ensuring timely software updates.● Assisted in framing operational benchmarks for enhanced service delivery.➤ Specialties: IT Operations, IT Infrastructure Management, IT Asset Management, Project Management, Incident/ Problem, Customer Support, Team Building & Leadership, & Cloud Computing

Honorary Doctorate Degree

Be, Electronics And Communications

Diploma, Electronics And Telecommunications Engineering